What are some options your company is using for ordering a large amount of equipment for users via request? A typical use case is a division needs to order new 300 laptops, docks, and monitors for a refresh project. Having a project lead entering 300...
I’m working with ITAM and need to classify different types of consumables so I can easily differentiate items such as keyboards, mice, and cables.At the moment, my only idea is to add a custom field like "Consumable Type" to the consumable model tabl...
Hello. I have a customer asking for insight on best practices and industry standards related to consumables. They do not track serial #'s for what they consider consumables. Could you please provide answers to the below? Thank you What’s considered a...
Hi All, I have done the JAMF integration with ServiceNow and it is successful. But after the integration I am getting below mentioned error for few of the records. Also there are sets remains in Pending state and some are getting Processed. I am not ...
Hi all,We are preparing to import our meeting room assets (e.g., TV screens, speakers, sound bars, etc.) into HAM.I'm wondering how each type of equipment should be classified within the Resource Category.My assumption is that speakers and sound bars...
I am trying to use the Hardware Inventory Stock Order catalog item in a test environment. I have generated the "Source Request Items" catalog task, however when I use "Source request" in the Hardware Asset Workspace to fulfill the request, the Vendor...
From Laptop to License — Day 2 of 15Hi everyone,Somehow the original Day 2 / Post 2 article from my From Laptop to License series was archived, so I am reposting the same content again for anyone who was following the series or wanted to refer back t...
From Laptop to License: A Practical ServiceNow ITAM SeriesHello ServiceNow Community,I am excited to begin a new 15-post series: From Laptop to License: Connecting HAM, SAM, CMDB and IntegrationsThe purpose of this series is to explain ServiceNow IT ...
How Asset and Ci are linked and related to each other. if i want to break the linkage between them how can i do that ?
Hi, could you please help me to retire the loaner asset form in service now
Good Morning, Our security team is telling us that we need to use the CDM's ForeScout tool to collect asset information, but we are concerned that it will not collect the data that the ITAM needs to manage assets, such as lifecycle information, and w...
Hello everyone, I have a small query on inactive devices, for devices which are not seen by a discovery source for >60 days, what state should be updated for both at CMDB and AMDB to retain record with a clear stale state ? I could think of marking...
Hello experts, In HAM module, a catalog task gets created with the short description 'Source Request Items' when a hardware catalog item is submitted. Does anyone know from where the catalog task is created like from which server side script. Kindly ...
I found asset role is Requester Role Type. Does it mean the users who only have asset role are not counted as fulfiller?
Hi Team, Can you please help that how can I create PA Report of the field like attached file belowfor example if the display name contains for AIX Server is 1000 and 1 is empty it should display like 99% how can i achieve this
