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Forum Posts

Hardware Asset Refresh Line Flow - waiting for... what?

Trying to follow the refresh an asset flow in HAM Pro and getting stuck on the below. Not sure what its waiting for.Screenshot below of flow context waiting on step 6. We closed the "Prepare and stage asset for deployment" ASTASK, but that is not tri...

jlaps by Kilo Sage
  • 940 Views
  • 7 replies
  • 0 helpfuls

New versus deprecated hardware audit functionaltiy?

Does anyone know of good documentation or a good webinar covering the differences in functionality before and after setting the sn_hamp.migrate_hamaudit system property to true? I understand that it audits to different tables, but I want to understan...

create Hardware Asset from PO without creating CI

Hi everyone, I need some help understanding and implementing a specific requirement related to hardware assets and CI creation. Our requirement is that when we receive hardware from a Purchase Order, the system should create only the hardware asset r...

DevYadav by Tera Contributor
  • 592 Views
  • 1 replies
  • 2 helpfuls

Clickable record redirect from report to record workspace

how to create chart report with clickable in servucenow workspace ui builder I have report created but when I click the report it should take me to the records in workspsce But the record is not available in workspace it's a custom please help how ca...

ARAVINDA11 by Tera Contributor
  • 414 Views
  • 1 replies
  • 0 helpfuls

Update to CI Install status is not updating Assets State

Hi All,One of CI's (IP Router) 'Install status' has been updated to retired but this is not updating the Asset's state.I have checked following things but could not able to identify the issue, can some one please provide the solution. 1. No code chan...

learn nv by Tera Contributor
  • 674 Views
  • 4 replies
  • 0 helpfuls

How to handle Stockrooms

Hello Community! I have a customer with a somewhat unique requirement: they order all of their hardware from one vendor. The vendor supplies a running list of all orders (set up as a scheduled import), including device type, serial number and asset t...

Hard Hats by Tera Contributor
  • 714 Views
  • 3 replies
  • 0 helpfuls