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Hi All,We have an integration with Microsoft Intune that populates records in the Hardware [alm_hardware] table. During my investigation, For example, let's say there are approximately 100 records received from Intune, the Assigned To field is being ...
I need to manage the repair or exchange of non-functional assets with a vendor through a Return Merchandise Authorization request and manage associated tasks through an automated workflow. How can I set up this process?
We have two teams. One is responsible for end user delivery/support of hardware and one who owns HAM. The support team distributes, maintains, refreshes and recovers assets from users and HAM (as it pertains to this question) is responsible for get...
Can the Asset Action function be used in a SCTask like it is in an INC?
Hi Team, We have a requirement where scanning a specific asset barcode should automatically create an Asset Repair Request in ServiceNow. However, we cannot use the ServiceNow Agent Mobile App for this process. Could you please guide us on the best ...
Hi Team, We have a requirement where scanning a specific asset barcode should automatically create an Asset Repair Request in ServiceNow. However, we cannot use the ServiceNow Agent Mobile App for this process. Could you please guide us on the best a...
Hi All,I am currently configuring Microsoft products and need some guidance regarding software reconciliation for bundled licences.We have several Microsoft bundle licences in use, such as:Enterprise Mobility + Security E3Microsoft 365 E3Other Micros...
When creating a Hardware Asset Refresh Order, sourcing and confirming an assigned asset, you'll then generate the Hardware Asset Refresh Lines (HARL) for the order. My question is, can the HARL tasks be completed on a mobile app? I'm looking to make ...
Hi All, We want to offer a few hardware assets as Service Catalog items for end users. Out of the box, is publishing individual hardware models to the catalog the only option?If there are hundreds of hardware models, what is the recommended approach ...
In the Service now earlier, the Operational field was getting updated automatically to Retired but we noticed that after the Service Now new version upgrade which is Yokohama, this change is not happening, we have to manually make the changes and ret...
HI Team, We currently have an asset repair process in OOB , but not a process for repairing individual asset parts in OOB. Our customer has requested a requirement where, during asset part selection in an asset repair request, the repair can proceed ...
Dear SN community I've been editing our cmdb Product models and i can see at the bottom of the screen we have 2920 different models.I wanted to change the model of a certain CI but i only see 950 and they all show (empty) at the Model categories colu...
How I can fix the issue with SCCM discovery it is creating duplicate CI's and assests for new laptops
Hi All,Is there an out-of-the-box (OOB) capability to automatically charge a hardware asset request to the requesting user's cost center?I noticed there is an OOB Expense Line feature. can anyone explain its purpose and what benefits it provides? Spe...
Hi All, We want to publish a few hardware assets, such as monitors, desktops, and iPads, as Service Catalog items so users can request them.Does Hardware Asset Management (HAM) provide this functionality out of the box? Specifically, is there a gener...