Hi All, I'm looking to build a report that shows when a user was last logged into a laptop but I cant find the best way to do it. I've checked sys_user and this is good for service now login times but I'm trying to track users last login time on the...
My understanding was that there was Asset and HAM Admin but on the list of roles for Zurich I saw HAM User. When was this implemented and what is the difference in the role from the asset role?
I have a very difficult time understanding how model substitutes should work. I went trough the documentation; trainings and any community post I could find.In the product documentation there isn`t much but it does state“Substitute models can be used...
Hi All , I want to create a report which contains software usage data and the software model and version in 1 report. But usage details available in samp_sw_usage table in the usage table there is no link between software model. So can someone pleas...
Hello,I am working on my HAM Simulator and am stuck on Create bulk stock order and need some help. I have turned this upside down and cannot figure out what I am doing wrong. I have triple checked spelling and steps along with the user being used. I ...
Hi All,How do you configure and use the "Most Frequent Logged in User" field?I’d like to set it up so it shows the name of the primary user — the person who uses a specific computer most often. Thanks in advance!
Unable to create any flow or action in PDI with the following error. Any suggestions on this would be very helpful. Thanks in advance hbb
Hello,I am looking to move the Hardware sourcing SCTask, which gets generated under REQ for fulfillment to show under RITM related to that hardware catalog REQ. What is the best way to move and generate SCTAsk under RITM? Our team is used to fulfilli...
Hello Guys, I am facing an issue after submitting the Loaner Asset Order form that is, the waitlisted field is changing to true and the whole order is becoming on hold stating the worknotes as "insufficient stock". However, there are still assets who...
SAP Create RequisitionSAP Ariba Spoke V 1.8.0I recently had to set up an integration with the SAP Ariba Spoke for a client. I wanted to share the general architecture of creating a Purchase Request in ServiceNow and sending it to Ariba as I could not...
I have created a new catalog item but using the 'Standard Hardware Asset request' flow. after raising request catalog task is not getting created for sourcing. I checked for it to be generate sourceable should be set to true. How sourceable is gettin...
I have implemented Asset Attestations in HAM of all live (in use) assets. I'm looking for best practice for user who cannot confirm/remediate their assets as they are on LOA. I don't want to cancel the Attestation for 4-5 pieces of equipment. What i...
We have a requirement to show the number of assets that were recently deployed. Specifically, we want to track assets whose Install Status changed to In Use in the last 45 days, and then display that count on the Dashboard.How can we create such a re...
Hi folks, how are you?A quick question that came to our mind here in the company...... What is an IT Hardware Asset? Might be a silly question, but some people are struggling on define what kind of asset needs to be managed in Servicenow. We have the...
Hi HAM colleagues, Getting and keeping an up 2 date AMDB/CMDB is key to support operational processes: No news here.When we are installing a high number of equipment we update the AMDB using the Asset Audit capabilities. We create one or more Assets ...
