Hi everyone, I’m running into some unexpected behavior with asset swaps in the Incident module. When a swap is performed, the old asset is supposed to automatically move to In Stock / Pending Disposal and get placed in the Field Services Storage Room...
am facing an issue in the Assets list where the error message "Asset is excluded from licensed hardware asset features" is displayed. Upon validation, I found that the Exclude from HAM Features field is set to True on the affected asset records.I als...
1) HAM: If I have 1000 servers in CMDB, does it mean I will consume 1000 licenses in HAM? or it only consider Physical servers? 1 a) If I have a laptop with MS Office installed, will that laptop be counted as an end-user computers and also be in...
Hi everyone! So I have this new tab in the Model Management (HAM Workspace) and it shows the list of companies. I created it using a variant with a component "Record List". The result was it shows the list of companies, however whenever I click 1 re...
I entered a contract with a specific payment amount (e.g. 12,000), with payment schedule "Annually" and the Total Cost appears the same as the payment amount (e.g. 12,000). The start and end date span one year. However, when I go to reports, the lif...
Hello TeamCan anyone help me to know the lost /stolen process .. I tried to find in the HAM OOTB module I am not able to see any item as such. Do I need to create custom process for it as I can see OOTB it is not available, please confirm whether my ...
for this condition= Hide 'yes - rma not required' choice option on under warranty field, if Troubleshoot result = unrepairablefor this scenario we use this code in on change client scriptits working native view but not working in workspace view funct...
Hi All,I need to pull a report of Asset to CI sync by using alm_hardware table but whne I placed a filter stating that CI is not empty then get approximately 17K records I noticed that a few classes should be removed. AccessoryCameraChrome bookprinte...
Dear All,I have created a Base Robot class in CMDB which is extended by Application service class.when I see the suggested relationship I get a "Label" which I have highlighted in attached snapshot. Can someone have a look and guide me on this. Than...
Hi ,I am working with the Hardware Disposal Order in ServiceNow HAM Workspace. The table is sn_hamp_hardware_disposal.On the Disposal Order record, there is a Planned Asset tab with an Add button. When the user clicks Add, the asset selection dialog ...
What are the recommended approaches and best practices for mapping asset information in the Service Catalog?
Hi everyone,We have a use case where we need to manage mobile stockrooms that are not fixed to a particular location and instead move around with a team. We would like to categorize these stockrooms separately by creating a new 'Stockroom type' speci...
Hi Team, need help regarding mid server installation troubleshootingnetwork team created and installed mid server on their network but it is not visible in my servicenow instance how to troubleshoot and resolve it
Hi Community,We have a custom Record Producer on the Transfer Order (TO) that is being used to upload/create transfer orders in bulk.From the Record Producer script, we are calling a custom Script Include, which contains the logic to create the Trans...
I am having difficulty in accessing my instance, I am doing my CSA studies from the e-book after i have completed the fundamentals in the study panel, whuch includes lab procedure with an instance, but I dont know where to see my instance, I have not...
