HAM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

JAMF-related question: User and Location not populating

We have HAM pro and just launched SAM pro. As we were troubleshooting different issues, we found that our JAMF data is not showing / setting the assigned to person. When we checked with the JAMF team, they said they are running into an issue where th...

k_lutz by Tera Expert
  • 714 Views
  • 7 replies
  • 1 helpfuls

Resolved! Import Shipment Notification in HAM Workspace

Hi all members of the HAM community, Keeping in mind that HAM Workspace is the future way to go for users, I am missing a capability in this new workspace:Import Shipment Notification is available in the legacy UI but not available (probably yet) in ...

Ed Laar by Mega Guru
  • 359 Views
  • 4 replies
  • 0 helpfuls

HAM Models Duplicates

Hi Team, I’ve noticed multiple hardware models have been created in the system. Is there a way to identify their source? Also, what steps can we take to prevent this from happening both now and in the future and the reason behind why this is happenin...

PoorviKulkarni_0-1755001911638.png

Intune asset tag and servicenow asset tag mismatch

Hi,I am facing an issue where the asset tag value coming from Intune does not match the asset tag stored in the ServiceNow Asset table. This mismatch is causing reconciliation issues. How can I align or reconcile these asset tags so the correct value...

DanyalAhmaA by Tera Contributor
  • 249 Views
  • 4 replies
  • 0 helpfuls

Life Cycle Stage/Life Cycle Stage Status Mapping between Asset and CI

We've switched the Asset record to use Life Cycle Stage and Life Cycle Stage Status. We're trying to find something that shows the mapping between the Asset values and the CI values. They aren't a one-for-one match, but we haven't been able to identi...

JolieG by Tera Contributor
  • 852 Views
  • 6 replies
  • 2 helpfuls

Exclude from HAM features setting to true for certain asset record

Hello Team                       In HAM pro configuration ,we Optin all resource categories oob but in the asset record when we open we getting error like The asset is excluded from licensed hardware asset features due to Exclude from HAM features in...

NeerajaKV_0-1717662614646.png
Neeraja K V by Tera Contributor
  • 3319 Views
  • 11 replies
  • 3 helpfuls

RMA on-site/off-site flow not triggering

Hi all, I am working on a RMA catalog flow right now I'm facing the issue that RMA onsite/off-site flow is not getting triggered no customization is done in the plugins but flow is still not triggering does anyone knows how this works.

Auto populate date

I have got a requirement to auto populate the Assigned field (Data and Time field) at the time assigned to in updated.

AnanyaT by Tera Contributor
  • 281 Views
  • 2 replies
  • 0 helpfuls

JAMF Integration Error

Hi All, I have done the JAMF integration with ServiceNow and it is successful. But after the integration I am getting below mentioned error for few of the records. Also there are sets remains in Pending state and some are getting Processed. I am not ...

How to Group Asset Report by OS on alm_asset Table?

Hi all,I’m building a report on the alm_asset table to list assets where:model_category is Windows Server, Linux Server, or Serverinstall_status is IN (9, 1, 10, 3)ci (Configuration Item) is not emptyGrouping is needed by model_category and Operating...

shubhamkhai by Tera Contributor
  • 195 Views
  • 1 replies
  • 1 helpfuls

Dashboard - Table View Issue

Hi , I'm trying to add a table to a dashboard as a table only (as I cant have a table and graph as one extended report without scrollbar). When I add the table it reverts back to the graph view. I have changed the accessibility options to allow this ...

GChat by Tera Contributor
  • 167 Views
  • 1 replies
  • 0 helpfuls

HAM: Procurement - Source request Button

Hi. Under procurement catalog task, there is a Source request button that opens the source request and list the ritms.This button is available on the Hardware asset workspace, but the customer request is to enable this on the Service Operations Works...

001.png 002.png 003.png 004.png
GarethH1 by Tera Contributor
  • 195 Views
  • 1 replies
  • 0 helpfuls