Hardware Model Lifecycles
How do we see the model lifecycle and how do we get in populated on the content library lookup?
Forum Posts
ServiceNow Hardware Asset Management: How Hardware Normalization Works?
Hello everyone,I’m trying to understand how Hardware Model normalization works automatically when matching content is found in the library.In my discovery source, only the Name and Manufacturer fields are populated. The Name field sometimes includes...
No Aisle and Space tab to create locations
I have HAM Admin access. However, I do not have an Aisle and Space tab to create for our central warehouse Running Zurich
Resolved! Limiting HAP Pro License consumption
Hello, Just want to make sure my understanding is correct. If we Opt-out any of the below categories (Refer screenshot) then HAM Pro license subscription will not be considered as consumed right? We have 50,000 assets in alm_asset table and we have o...
Asset Audits - Flag it when Scanning by Serial Number
When the Asset Manager scans assets by utilizing the manufacturer’s Serial Number bar code to perform an Asset Audit in ServiceNow’s Hardware Asset Management (HAM) product. The manager wants to add a flag, when the asset is scanned by Serial Number,...
Need help to understand OOTB workflow for hardware retirement /disposal
Hello All, I have been asked to work on implementation of Hardware asset retirement and disposal workflow ( possibly to have some automation in it) . Before proposing any custom workflow , i would like to understand whether there is any OOTB workflow...
IT Asset Management system properties
What are the OOTB System properties to be enable when you have basic (Asset Management) plugin in place.
Mfg Part Number and Supplier Part Number in PO line item
During HAM (Hardware Asset Management) Implementation, while pulling PO (Purchase Order) data, I come across two fields for Item / Model to be procured: Mfg part # and Supplier Part # In order to store these 2 attributes related to 1 line item, I am ...
Decoding ServiceNow HAM Licensing: A Deep Dive into Resource Categories and Costs
ServiceNow Hardware Asset Management (HAM) is a lifesaver for tracking your hardware — laptops, servers, you name it. But when it comes to licensing, it’s not just a “pay once and done” deal. HAM’s costs are tied to resource categories, a clever syst...
The "Proxy Order" Challenge in ServiceNow HAM: Handling the TEM Middleman
I’m currently working a custom Integration Hub Spoke to automate mobile device ordering from our Service Catalog directly to a Telecom Expense Management (TEM) portal. The Architecture: ServiceNow Flow Designer ➔ TEM Portal (e.g.,) ➔ Carrier (AT&T/Ve...
HAM Pro solution for Returned Assets
We are trying to research HAM Pro out of box forms and how to implement them to change our process. I'm struggling with the return process and find a solution that functions similar to our way too custom scripted and complex process. Currently a for...
Intune Setup
I would like to bring in devices with a log-in date in the last 12 month only. How do I achieve this in using the Service Graph Connector for Intune.
Disposal Order
Hi I have a requirement where when I click on add button on planned asset tab only those assets where residual value is 0 and substate is pending disposal. So how to achieve that.
How to reload data from cmdb SW to SAM Pro sw table installation table
Hello, when we activate the SAM Professional plugin, ServiceNow automatically runs a migration script to move data from cmdb table(cmdb_software_instance) to SAM Pro (cmdb_sam_sw_install) table for installed sw. After load there is no option to rer...
Job
What are the chances of getting hired by ServiceNow after completing courses offered through ServiceNow University?
