Hi community, I'm playing with the Hardware Catalog, and now I think I'm a bit on a wrong track: On the usual Service Catalog Items, I can easily select who can order (and who can not) a particular Catalog item. But on the Hardware Catalog, there i...
Could someone explain how the Shipment Ticket record in the sn_itam_common_shipment table behaves in relation to the Asset Repair and Asset RMA processes in ServiceNow?Specifically, I would like to understand:1. When a Shipment Ticket is created duri...
Hi Community,I am working with the out-of-box RMA process in ServiceNow.When a Shipment RMA Task is closed, the system creates a record in the following table:sn_itam_common_shipmentI need to reliably determine, from the Shipment record, whether it w...
How to bulk import assets in alm_hardware table and link it to PO so that procurement cycle is also not skipped.
We are currently utilizing HAM Pro across our ServiceNow instances and have encountered a question regarding asset classification for our POS Devices. During discovery, POS Devices are automatically landing in the Enterprise Retail asset table, where...
my customer is raising asset repair first and if asset is under warranty then they are going to vendor repair (RMA request) in their current process or else inhouse asset repair process using their legacy application. They are tracking either of this...
Hello Community.How the Data is Populate in this Asset Analytics Dashboard's Asset Performance tab.Attached Screenshot for Reference.
For the stock room Audit using the mobile app, when we scan the barcode during the audit, it fetches the manufacturer + Model + Serial number of the machine. We need to fetch only the serial number because this is a unique field and easy to validate....
I want to make active. There is no lifecycle field. How to make it active ? Thank you
From Laptop to License: A Practical ServiceNow ITAM SeriesHello ServiceNow Community,I am excited to begin a new 15-post series: From Laptop to License: Connecting HAM, SAM, CMDB and IntegrationsThe purpose of this series is to explain ServiceNow IT ...
We are working on an RFID/PDA integration where PDA device scan data is sent to ServiceNow EAM and updates the Last Audited By and Last Audited On fields in the ALM Hardware table. The data is received via a Scripted REST API, staged in an Import Set...
Hello ServiceNow Community,I'm looking for recommendations on how other organizations manage devices such as reMarkable tablets that cannot be discovered through traditional discovery sources such as Intune, SCCM, JAMF, or ServiceNow Discovery.Our pr...
We have a customer requirement in Hardware Asset Management (HAM) to provide a combined intake request for both Asset Repair and Asset RMA through a Asset Repair Record producer .Our proposed approach is to build a custom Flow that evaluates the asse...
I have added custom status choices for both the Purchase Order and Purchase Order Line Items table (we are currently not using the ootb ones). When I click on the 'Create hardware assets prior to delivery' related link, I get the info message:"Asset ...
ServiceNow Hardware Asset Management (HAM) is a lifesaver for tracking your hardware — laptops, servers, you name it. But when it comes to licensing, it’s not just a “pay once and done” deal. HAM’s costs are tied to resource categories, a clever syst...
