My Assets - Mobile App

Vaibhav Sharma1
Tera Contributor

‎01-04-2023 11:24 PM

Hi All,

I am working on the implementation of ITSM module on NOW mobile app.

 

* When I log in to the home page of NOW mobile app -> My Asset

* On clicking "My Asset" it is reflecting the assigned hardware 

* It is reflecting only asset status instead of serial number/asset tag

 

Please refer attached screenshots and assist with the solution.

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Preview file
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ersureshbe
Giga Sage
Giga Sage

‎02-01-2023 08:46 AM

Hi, The mentioned screenshot displays the same in my login and mobile app. I feel it's OOB behavior. If you want modify then you should modify the mobile applet for that table.

Regards,
Suresh.
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Muralidharan BS
Mega Sage
Mega Sage

‎02-01-2023 11:30 PM

The list view screen which is "My Asset" will display the install_status and Model. This is defined in the legacy card template, you can tweak that here or in the app builder - sys_sg_item_view.do?sys_id=89302b8487d83300693331a2f5cb0b57&sysparm_view=

 

On clicking the record the form screen will diplay - asset_tag, serial_number, display_name along with header legacy card above. You can tweak the fields here - sys_sg_details_screen.do?sys_id=c286eb4887d83300693331a2f5cb0b66

 

If you dont have a model linked to the asset then it will display only the status. 

 

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