My Assets - Mobile App

[Vaibhav Sharma1]

Hi All,

I am working on the implementation of ITSM module on NOW mobile app.

* When I log in to the home page of NOW mobile app -> My Asset

* On clicking "My Asset" it is reflecting the assigned hardware 

* It is reflecting only asset status instead of serial number/asset tag

Please refer attached screenshots and assist with the solution.

[ersureshbe]

Hi, The mentioned screenshot displays the same in my login and mobile app. I feel it's OOB behavior. If you want modify then you should modify the mobile applet for that table.

[Muralidharan BS]

The list view screen which is "My Asset" will display the install_status and Model. This is defined in the legacy card template, you can tweak that here or in the app builder - sys_sg_item_view.do?sys_id=89302b8487d83300693331a2f5cb0b57&sysparm_view=

On clicking the record the form screen will diplay - asset_tag, serial_number, display_name along with header legacy card above. You can tweak the fields here - sys_sg_details_screen.do?sys_id=c286eb4887d83300693331a2f5cb0b66

If you dont have a model linked to the asset then it will display only the status.