Need Help with iPhone Catalog Configuration in ServiceNow

RT27
Tera Contributor

Hello ServiceNow Community,

We have a Service Catalog item for iPhones, but currently, it allows users to select specific models that are available with the IT team. However, we want to change this so that users can only select "iPhone" as a generic option, without choosing a specific model. The system should then automatically assign an available model from the stock based on availability.Is there a way to configure the catalog so that users only see the generic "iPhone" option, and the assignment of a specific model happens automatically based on stock availability?Any suggestions or guidance on how to achieve this would be greatly appreciated!

Thank you!

Rahul

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