ITAM
How do i learn about HAM and SAM in detail
Forum Posts
Unable to modify filter set on Retire data policy
I created a retire data management policy and set some filters at the beginning and later modified for testing. However when i try to set them back to original by deactivating the policy, when the form load happens I can see the filter as a query on ...
Asset Category & Subcategory
Hello,I have a requirement that the stakeholders be able to see the Asset category and subcategory on asset records. For example, if I had a laptop asset, the category would be computer, and the subcategory would be laptop. I do know that the product...
Request for Best Practice – Capturing Shipper Name and Tracking Number from End Users via Portal
Hello all, I’m seeking guidance on how to effectively collect shipping details (shipper name and tracking number) from an end user via the ServiceNow portal. Use Case:I have a scenario where a standard end user, with basic portal access, needs to pro...
HAM Model Management
We have implemented HAM and now are formalizing our internal processes, I am looking for best practices for which group should own model management? We have gone from a decentralized hardware asset management process to ServiceNow which is now centra...
Duplicates on the Core Company Table
Hi All, I need a suggestion, so on the core_company table we have duplicates with same company name. So duplicate companies have Hash value and some dont and some have the Vendor ID which is the custom field. And internally most of the assets and CI ...
HPE Configure to Order
We have several HPE Servers that are listed CTO Configure to Order Is there a way to find a model # for these servers. and can they be normalized by part # in ServiceNow
Resolved! Is there a way to safely configure the "Eligible for Refresh" scheduled job?
Problem: The "Eligible for Refresh" field on an asset is set by an OOB scheduled job that uses the "created on" date, and the model's useful life value to determine eligibility, but in our environment the "Created on" date is generated when the asse...
Record producer variables are not populated into custom table
I filled in all the variables in the record producer. After submitting the record producer (Cost Request), the variable values are not getting populated into the Cost Request table. In the Cost Request table, the Price Value field (which is a referen...
Hardware models seggregation based on country
Hi Team, We are using basic ITAM which comes with ITSM plugin , HAM PRo and SAM PRo are not enabled.We have two countries using the environment like USA and Europe.Now as OOB functionality when any CI/Asset is discovered, model id is mapped based on...
install e discovery agent collector
good afternoon, a question:is it possible to install the agent from the mid server or does it necessarily require an SCCM or INTUNE service?the sccm script side has infinite latencythanks to anyone who wants to give me a contribution
Resolved! Model Category Field Empty for All Asset Classes (alm_hardware, alm_license, alm_consumable)
Hello Community,I’m facing an issue in my ServiceNow instance where the Model field is showing as empty across all asset classes – including alm_hardware, alm_license, and alm_consumable.When I create or save a new asset record, the Model Category i...
Resolved! Add users assets into an email
Hi Community, We have a flow setup that will email a person's line manager a few days before their leave date and I want to add the leavers assets into the email, can anyone adivse on the best way to achive this as at present we can only get one asse...
Update asset tags when receiving a purchase order
The crux of my question is this: Is there a way to update Asset Tag information when receiving a PO where the assets have already been created with Serial Numbers and linked to a Purchase Order Line of the PO? Scenario:Purchase Order PO0010001 is cre...
Hardware Product Models for same model id
HI, Can anyone please help me with a product model related query? We have a requirement to configure 2 different catalog items for 2 flavors of the same laptop. I can see only one HW model for that laptop in ServiceNow content library. How do we proc...