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Display the Ui action button based on the condition

 if the type if Desktop or Printer then add a button on top of task "TO"when clicked on TO it initiates the transfer order process.Please correct the above below script.   if (current.type == 'desktop' || current.type == 'printer') {action.setVisible...

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vinod6 by Tera Contributor
  • 256 Views
  • 1 replies
  • 0 helpfuls

Resolved! Asset bundles in ITSM AM?

Hello Community, Can I use Asset Bundles with just basic Asset Management (part of ITSM) or I need HAM Pro for that?  I have been experimenting with my PDI and although I can create Model Bundles, when adding a new Asset via Assets > Portfolios > All...

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Resolved! Reference field on form defaulting to sys_id

Trying to see the serial number of a parent and somehow screwed up the entire form:I've gone through the suggestions on the board, including the UI List. Not working. Tripped it when I selected the 'Display' option on the Dictionary Entry.  I'm at wi...

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levy8926 by Tera Contributor
  • 928 Views
  • 5 replies
  • 1 helpfuls

Resolved! List of all ServiceNow task types

Is there a master list of all types of Tasks that can be generated for any given module?  For example, we're working on implementing HAM (Hardware Asset Management) and I wanted to document all different types of tasks that can be generated by HAM.  ...

JenOn by Tera Contributor
  • 1505 Views
  • 2 replies
  • 0 helpfuls

Model Categories

I have added monitors and assigned them to model categories, but the monitors do not have assigned monitor categories and I can't update them manually. Most responses suggest using a script for updates, but if we're not familiar with scripting, what ...

Amit Nemade by Tera Contributor
  • 618 Views
  • 3 replies
  • 0 helpfuls

In Asset table under related list populate a RMA line item

I am trying to populate the "RMA Request Line Item" section in the  alm_asset table based on a condition from the sn_hamp_asset_reclaim_task table where the evaluation_status is "needs_repair" Since the RMA_Request Line Item is part of a different ta...

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vinod6 by Tera Contributor
  • 390 Views
  • 1 replies
  • 0 helpfuls

Where is the RMA Approval generated?

Good afternoon, At the moment, I'm trying to identify where exactly the approval is generated in the RMA process.  I'm don't believe this is an OOTB feature, but I also don't believe that it was reworked from the ground up: In our environment, the fi...

Resolved! HAM Asset Reclamation flow doubt

Hi All,I am trying to understand the HAM Asset Reclamation flow and I see that the flow designer ends at the creation of Hardware Asset Reclamation Line record, where can I find the logic for the Hardware Asset Reclamation Line task? Can anyone pleas...

Rajani11 by Tera Contributor
  • 1297 Views
  • 5 replies
  • 1 helpfuls

Stock rules

Hi  I have setup a stockroom and assigned a manager (and the manager has an email address) I have added an item into the stockroom. Then I have setup a stock rule for the Apple IPhone 8 device with a Threshold = 1 Order Size 5I then changed the State...

Resolved! User Criteria for Hardware Catalog Items

Hi community,   I'm playing with the Hardware Catalog, and now I think I'm a bit on a wrong track: On the usual Service Catalog Items, I can easily select who can order (and who can not) a particular Catalog item. But on the Hardware Catalog, there i...