Hello,Related to model bundles, there are 2 things I find not clear both in the documentation and in the HAM training course :Difference between abstract and concrete bundle modelCan someone provide an explanation different from the documentation, wi...
Hi All,I'm facing the following scenario:we have assets (laptops) and consumables (keyboards) that are ordered based on approved models (multiple models of laptops, keyboards and keyboard+mouse combos). In most countries we have the same keyboards la...
Hi Team, Requirement-There are 3 fields of data type as List (multi-select) for a table. We are referencing them to another table.Field A-- choice 1, choice 2, choice 3, Choice 4Field B-- choice 11, Choice 22, choice 33, Choice 44Field C--choice 111,...
Hi, I am trying to produce a report that shows how many IT Assets has changed custodian from a specific user this week.So the initial user for our IT stock, we listed the custodian as "Service Desk" and when it's assigned to a user, we change the cus...
I need to be able to search in Global Search by asset tag or serial number all incidents whose Configuration Item is an asset with the given asset tag or given serial number. For example:- There are several incidents submitted with the Configuration...
Enabling CSDM Life Cycle can change the "State" value of Hardware Assets to "Consumed" In this article there was mention that it has no workaround but it was later fixes in further release do anyone have any idea how can we fix this
Like to hide or make the filter in portal view read only or restricted to certain roles.
Hello All,I need a requirement like when i raise a request in Hardware Refresh Model than a task will create and in SCTASK there is a field investigation_resolution_code option when i select lost or Stolen in this dropdown based on this need to check...
Help?We turned on the integration spoke from SN to IntuneI am pulling over the OS version, Wifi Mac and other details. Our Help Desk manager asked if we can get the Model ID from Intune, which we can, BUT he wants to know if we can make it the "norma...
What has been other peoples solutions to de-duplicating Hardware Models? I was looking at this KB article:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999448But the issue I see with this is - it is a one-time fix (unless I ...
Hi folks, one question that might not be REALLY related to HAM module itself, but I would like to have some insights on how you deal with this in your company. We need to make the Physical Asset Validation in the company at least once a year; this me...
Hi all, I just discovered that HP (and I believe other manufacturers) reuses their serial number range every 10 years. We got one case that an old computer serial is the same as a new one acquired by the company. Luckly, in this case, the old compute...
In ServiceNow Asset table we have many file to attach on many Asset Entry. We don't want to do it manually. Do we have a solution to do all attachement in 'one shot'
Hello team, We have non-normalized device/hardware models discovered by various discovery tools. And since we have normalization service enabled, ServiceNow automatically normalizes all these models wherever match is found.This auto-normalized model ...
