Unable to pull data on Workspace
Hello,I'm trying to get data on My Workspace, somehow its not working.Dashboard has data working and running.How can I get it working on Workspace? Please help!
Forum Posts
Content Library Lifecycle Phase detail
Hi,Does anyone know how SN obtains the Lifecycle Phase detail (End of Life, End of Sale, etc.) from the manufacturers? We have a significant number of models for which this data is missing, some old but some newer as well. (Yes, models are fully norm...
HAM discovery Process
I will implement the Discovery process for identifying about 9K computers, using discovery I intend to populate the CMDB and the Alm_hardware table (repository) , but I have doubt about if the Discovery process can also identify the owner of each com...
HAM Normalization
Hi team,I have enabled HAM pro on the instance, and I am encountering an issue where, when I set the manufacturer as "Cisco Systems Inc" the values are being normalized correctly. However, when I input the manufacturer as "Cisco Systems Inc. ", only ...
Change Asset Model Category with Data Management Update Job
Initially posted this question to the wrong forumI have quite a few mobile phone Assets in Model Category "Communication Device" that I need to move to "Handheld Computing Device" in order to prepare for implementation of the Intune Service Graph Con...
How to modify model category
According to https://docs.servicenow.com/bundle/tokyo-it-asset-management/page/product/product-catalog/task/t_EditingModelCategories.html it should be possible to modify existing model categories. As a example I would like to change this category "T...
Resolved! Assigned date
We have a business need to track the date when laptops are reassigned to a new user. It appears the assigned date only tracks the original assigned date. Is there a field or a way to track the date when a laptop gets reassigned or is that not possi...
Servicenow HRSD- Performance Analytics- HR Manager Dashboard #HRSD
Hi All,I have installed the PA plugin and as HR Admin I have the required role but still I am not able to access the HR Manager Dashboard particularly. Can anyone share the reason behind the same. I have all the other access, only HR Manager dashboar...
Resolved! Multi Row Variable is read only on form
Hi team,I created a custom table called "HAM Generic Request" and then set up a record producer named "Generic Request." This record producer includes several variables, along with a multi-row variable set. I want these variables to appear on my form...
Which Model should CIs be Assigned to ?
Should CIs be attached to the cmdb_model table or the cmdb_hardware_product_model? It seems that Discovery is relating CIs to the cmdb_model table, but CIs that have been added manually are related to the cmdb_hardware_product_model table. If the ...
Device Activated field in asset form
Hi All, Can anyone help me with the functionality behind field named - Device Activated which have a dropdown of 2 options - Yes or No?? Thanks in advance. Regards,Swetha
HAM - What's New in Xanadu Demo Videos
Hey ServiceNow Community,Today's the day! We've released Xanadu and there are exciting updates for the Hardware Asset Management solution. Take a look at these short (< 8 mins) but impactful demo videos below to find out more: ServiceNow Xanadu - H...
Looking for Global Standards in defining Stages and Status in Asset Management
We are implementing HAM module and want to eliminate all the customized Status and Sub/status we have with Global Standards we should use from Out Off Box features.Also to know if anyone has any used cased in this regards.
Would changing default substate names/labels cause a problem?
Hi, newbie here. If I've posted this in the wrong location, or have not included any helpful labels/tags you think would help with my query, please let me know. I've tried to find the answer to this question in various searches, but have not been s...
