HAM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Can we enable barcode scanning feature for service catalog ?

Can we enable barcode scanning feature for service catalog ?I  have a requirement where team will scan the new assets. Asset management team is responsible for updating the alm_asset. Can we achieve this using Service catalog ? 

VidyaBR by Tera Contributor
  • 278 Views
  • 1 replies
  • 0 helpfuls

Resolved! difference between "Warranty" and "maintenance" contract

I have some questions about contract management, could you help me answer them1. What is the difference between "Warranty" and "maintenance" contract? Which one is the contract used to maintain the asset?2. When should the Parent contract be used? Is...

ma kaiyue by Giga Guru
  • 2812 Views
  • 4 replies
  • 4 helpfuls

Entering computer accessories into ServiceNow ITAM

My Team has been tasked with entering computer accessories into ITAM in order to track the inventory we have.  Most of the accessories are disposable items that we dont expect to get back, such as mice and keyboards.  But management still wants them ...

Margaret3 by Tera Contributor
  • 664 Views
  • 1 replies
  • 0 helpfuls

How to prevent the insertion of specific domain data

Hi all,I am working on the implementation part of the HAM, where i have a requirement to prevent the data for the specific domain.If i elaborate the requirement, Data is coming from Intune discovery source side with 2 different  domain side UK and Ir...

Atik by Tera Contributor
  • 220 Views
  • 1 replies
  • 1 helpfuls

Adding additional fields to update asset from mobile app

Hi Team,I am trying to add more fields that a service desk agent can update using mobile app when they scan an asset tag using a mobile app. OOTB- we just see 3 fields:StateLocationAssigned toI need to add:Asset tagSerial numberSo that the agent can ...

AmolP by Tera Expert
  • 1074 Views
  • 3 replies
  • 1 helpfuls

User not getting added to AD groups

Hi All,In our AD integration when we check the flow. flow is working fine there is no error. but it's not able to add Users in AD groups. We check with every single possibility. earlier it said Mid- Server issue. we fixed that issue. but now it's not...

ShubhangiS6 by Tera Contributor
  • 245 Views
  • 2 replies
  • 0 helpfuls

Resolved! Why isn't the request line field updated on the asset form?

The request line field is not updated on the asset form for transfer and local orders, and is only updated for purchase orders. In the AssetAutomationAPI script include, I can see that this is intentional as the OOB script include has a comment sayin...

AdrienneKueber_0-1676667378884.png

Asset Mgmt / Protection

Hi,We are reassessing our asset management policies and procedures to protect our assets. Do you have any case studies or perspectives from other companies that highlight the policies & procedures used to protect and govern assets via HAM?

CharodLee by Tera Contributor
  • 232 Views
  • 1 replies
  • 0 helpfuls