Perform Asset Audit without Mobile Agent App

[Michele O_Dell]

We outsource our HAM function to a third-party provider. They are not allowed to connect their mobile devices to our network and we do not have company issued mobile devices. Will there be an enhancement coming to ServiceNow that allows asset audits without using the Mobile Agent App? For example, uploading a spreadsheet of data?

[AJ-TechTrek · Accepted solution]

Hi @Michele O_Dell ,

This is Great question — and you’re absolutely not alone , many organizations outsource Hardware Asset Management (HAM) and have strict security policies preventing external mobile devices from connecting to the internal ServiceNow instance (or MID Server).

Current situation:
Out of the box, ServiceNow’s Hardware Asset Audit process is heavily designed around:
* Mobile Agent app → scan, attest, and update assets in real time.
* Web interface → limited to attestation lists and tasks, but no bulk import for audits.

Enhancement coming?
As of the latest public ServiceNow releases (Yokohama / expected Zurich):
* There isn’t yet an OOB enhancement announced to replace the mobile audit with a direct "upload spreadsheet" feature.
* However, several customers have requested this idea through the ServiceNow Idea Portal.
* Product team is reviewing, but nothing officially on the roadmap yet (always worth checking in your HI account or customer success team for the latest).

What can you do right now (practical solution):
Since your provider can export their audit data to Excel / CSV, you can:

1. Use Import Sets
* Create an import set table (e.g., u_asset_audit_import).
* Upload the spreadsheet file (CSV).
* Use Transform Map to update:
* alm_asset.audit_status
* last_audit_date
* or custom audit fields in alm_asset.

2. Build a scoped app / flow
* Create a simple workspace / form where:
* Outsourced team uploads the file.
* System parses it and shows preview.
* Use Flow Designer / Script Action to:
* Compare uploaded data to alm_asset.
* Update asset records and log audit history.

3. Use Data Certification / Attestation
* Create an attestation / data certification schedule (built-in feature):
* Generates tasks for external users to review assets.
* External team can work through these tasks on web interface → no mobile device required.
* But note: this is a more manual process vs bulk upload.

4. Consider limited external access (if possible)
* Issue web-only ServiceNow accounts (no mobile).
* Let them run asset audits in the web workspace → this can be a read/update-only permission model.

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Thank You
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