Resolved! Mid server installation
We have installed mid server on 2 VMs I am able to see them running from windows services however those are not showing up in ServiceNow instance
Forum Posts
Asset Retired Improperly; Need to move back to an In Stock/In Use State
We had a situation where an asset record was added to a disposal order by mistake and was Retired > Disposed. The asset was not retired and in fact was put into stock and we're trying to re-deploy it. However, now that it went through the disposal pr...
Resolved! Remote and hybrid users
Hi All,I'm reaching out to the ServiceNow community to see how you guys' document where the equipment is for Remote and hybrid users?
Resolved! Duplicate asset tags.
Hi Everyone,we are having a issue with the duplicate asset tags, and already there is a before business rule so that whenever we are trying to create a duplicate record by giving the duplicate asset tag it is restricting to do that. but few of the us...
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Resolved! how to do normalized when in core_company_list normalized is false
how to do normalized when in core_company_list normalized is false
Use Remediation Feature from HAM & SAM Perspective
Hi All,Greetings!Is there any way to use Remediation Feature OOB from HAM & SAM Perspective?I have gone through different ServiceNow doc links, however not able to understand from where should we start to do POC of this feature.If anyone can help me ...
Resolved! how to dynamically change service catalog's description and picture
Is there any way to change the description and picture when select from a "Select Box"? Thanks.
Resolved! Asset and CI serial numbers are different.
In the 'cmdb_ci_computer' table, I've identified around 150 duplicate CIs based on serial numbers. However, when I cross-checked these CIs in all asset tables, most of the serial numbers do not have duplicates in ALM.ALM only shows one record with se...
Separating in stock consumables by additional attributes
When we're receiving consumables into our stockrooms, they're all being grouped together based on model. For example, if we have 50 ConsumableModel10 in stock, and then receive an additional 10 ConsumableModel10s to the same stockroom, the line will...
Resolved! CI Reference Lookup
I am wanting to make the CI field on Change and Incident forms mandatory. My issue is when a user clicks the magnifying glass there is an option to create a new CI. I do not want user able to create CIs. How do I remove the create new option on the l...
Add a CI to an existing asset
We have a situation where a client created assets where the model categories were blank, and then created cis. The issue, now that we've corrected the categories, is how to add the cis that exist in the correct classes to the existing assets?
Resolved! In the RITM we have variables they are like in sections which are shown in below attachment
In the service request we have different variables sections on the RITM form.So defaultly, Those sections are openly (-) coming in the ritm form i.e., shown as attachement1Now I need those sections should be collapsed or closed the (+) as like in att...
How to populate the user name through sys_id
I have a sys_id . by using this sys_id i have populate user name u_requested _for field Any one could you please help me
De Dup tasks for HAM
We are noticing an abundance of duplicate items in our Hardware Asset tables:We have been going through and manually remediating these items. In some cases we have deleted a record and the CMDB and discovery process recreates the record. I have check...
