How to use Filed Styles?
Hi,I am trying to use field styles to color the Number field on the incident form and in the list red when the 'reopen count' is greater than 0. Thank, Shir.
Forum Posts
Resolved! Ci without asset value.
In hardware table, I can see a record exits and configuration item is assigned to that hardware ci which is a Linux server and when I open the same ci in cmdb Linux server table, for the same record I can’t see a asset assigned to this ci. Asset has...
Metric group SAM error
Hello Team, I am getting this error when I select SAM group on alm_license form:Metric group "SAP" and license metric "named users" can only be used for SAP Named User software models. Please review the selected software model to ensure that the publ...
Resolved! Report on Assets which has changed the Location.
Hello togehter, For our asset management, we need to produce a monthly scheduled report of all assets that have changed location.The scheduled report should be an excel file listing all assets that are changed from a specific location to another spec...
Resolved! Is it possible to re-classify asset (from asset to hardware) ?
Hello community members, We have requirement to re-classify our Assets from Asset Class/Table to Hardware. I know in CMDB changing classes, upscaling, downscaling is easy and straightforward, using Class Manager or List view. However on Asset level ...
how to use OTB flow in HAM pro module
I would like to use OTB flow available in HAM pro module. Action Take. Copy OTB Loaner Asset Request flow> configure Assignement Gropu in copied flow > Activate copied flow. Deactivate OTB Loaner Asset Request flow. Observation while testing. Still ...
Single text variable should get display depend on selection of choice list under service catalog
Hi Community, I need urgent help on: I have requirement that I need to introduce new single text variable under service catalog, this single text variable should be visible only when certain categories (e.g - if I chose one purchase category single...
Use of Asset operation field on Purchase Order form
Hello Team, I have come across a field "Asset operation" on Purchase Order form. I checked but did not get any usage of that field in Docs.Please someone explain the usage of this field.Thank you
Resolved! list of all the roles that are available as part of the basic ITAM (from ITSM suite)
Hi,Can anyone list of all the roles that are available as part of the basic ITAM (from ITSM suite)
Resolved! Mid server installation
We have installed mid server on 2 VMs I am able to see them running from windows services however those are not showing up in ServiceNow instance
Asset Retired Improperly; Need to move back to an In Stock/In Use State
We had a situation where an asset record was added to a disposal order by mistake and was Retired > Disposed. The asset was not retired and in fact was put into stock and we're trying to re-deploy it. However, now that it went through the disposal pr...
Resolved! Remote and hybrid users
Hi All,I'm reaching out to the ServiceNow community to see how you guys' document where the equipment is for Remote and hybrid users?
Resolved! Duplicate asset tags.
Hi Everyone,we are having a issue with the duplicate asset tags, and already there is a before business rule so that whenever we are trying to create a duplicate record by giving the duplicate asset tag it is restricting to do that. but few of the us...
Fix script for removing the dupicate asset tags in hardware asset table
Hello All,Can someone help me with the fix script to remove duplicate asset tag records in alm_hardware table and here Iam looking to delete the duplicates which are created by leading and trailing spaces in the asset tag. Thank you.
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