Potential causes of Match Not Found

[pastrana]

Hi, can someone please help me to answer the following:

 

Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)

A. The hardware model content has not yet been downloaded from the Content Service
B. Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
C. Your hardware model form contains a good model number, but a badly formatted model name
D. You have opted out of the ServiceNow Content Service
E. A normalization rule for the hardware model does not exist in the Content Service

After searching the documentation, I would say A, B, and D, but not sure about C. Can anyone provide any inputs , or documentation reference? Thanks.

[Harish Kota]

Hi @pastrana 

Below are the correct answers:
1. The hardware model content has not yet been downloaded from the Content Service
2. Your hardware model form contains a good model number, but a badly formatted model name
3. You have opted out of the ServiceNow Content Service

Not Normalized includes 'Match not found' which means something is either badly formatted, or the content is not yet available from the Content Service (either not downloaded or simply not available).

Please accept as solution, if it works for you.

Thanks,
Harish Kota