Procure button on sourcing request greyed out

[rohitservicenow]

Need help understanding when the 'Procurement' button on 'Sourcing Request' enabled. 

For Consumable Product models, the procurement button is disabled on sourcing request. 

Verified that the catalog item has a valid product model and product model has a valid manufacturer whose 'Vendor' and 'Manufacturer' fields are enabled.

[Riya Verma]

Hi @rohitservicenow ,

Hope you are doing great.

'Procurement' button is disabled for Consumable Product models on sourcing requests. Here are the factors that determine the button's availability:

1. Catalog Item Configuration:

   • Verify that the catalog item associated with the sourcing request has the appropriate configuration to enable the 'Procurement' button.
   • Check if the catalog item is correctly configured to allow procurement for non-consumable products.

2. Product Model Validation:

   • Ensure that the product model linked to the catalog item is valid and properly configured.
   • Validate that the product model is correctly associated with the catalog item and that the necessary fields are configured properly.

3. Manufacturer Configuration:

   • Validate the manufacturer associated with the product model.
   • Ensure that the manufacturer has the 'Vendor' and 'Manufacturer' fields enabled.

for further analysis , we need to go through the scripts and configurations

[rohitservicenow]

Thank you @Riya Verma for the quick response. 

Are you saying that the Procurement button is not available for 'Consumable Product Models'?

And could you also elaborate the below points

• Verify that the catalog item associated with the sourcing request has the appropriate configuration to enable the 'Procurement' button. - Please specify the appropriate configurations
• Check if the catalog item is correctly configured to allow procurement for non-consumable products. - Is there any property/field which controls the visibility of Procurement?

1. Product Model Validation:

   • Ensure that the product model linked to the catalog item is valid and properly configured. - Yes, it's valid one
   • Validate that the product model is correctly associated with the catalog item and that the necessary fields are configured properly. - I see the valid product model on Catalog item and Valid product catalog on Product model, so it looks good to me. Could you specify the necessary fields you referring to?

Thank you,

Rohit

[Ashok Sasidhara]

I found the following thread discussing similar issue for hardware models:

https://www.servicenow.com/community/itsm-forum/sourcing-task-not-showing-add-purchase-order-button/...

As you said that you have already marked the vendor and manufacturer fields as true for the model's manufacturer, may be you can check whether creating and associating a vendor catalog item with the consumable model is done properly as described in the above URL.