Receiving Purchase Orders

[stuart schaack]

We have situation where we are ordering pc's but not receiving the entire order.  For example, we will order 100 pc's of 5 types of models, totaling 500 pc's.  We will get partial orders of these pc's, lets say 300 of the 500.  We need to receive the PO so they will be In stock/available to be deployed to our end users.  However, since we still have 200 pc's on the PO using the same erp po #, we cannot receive the PO in Servicenow until the entire order is completed.  We spoke with Dell, our 3rd party implementation partner, and ServiceNow rep and they all say we need to wait to receive the PO until the entire order is completed but that doesnt work for us as we need to use the computer's we received asap.  Was wondering if anyone else has similar issue and how they handle this?

Additionally, we are running into issue with adding computer cost.  We need to have cost added to our computers in the PO's.  We were adding the cost value in our ASN but when we receive the PO, it clears out the cost.  We were told we need to add the cost in the hardware model BUT our cost is always changing based on bulk pricing.  For example, we may order 200 of a model at cost of $1000.  6 months later we order 200 more but the cost is $925.  Is the only way to do this is to constantly be update the cost of the pc in the hardware model each time we do an ASN upload?

[AJ-TechTrek]

Hi @stuart schaack 

Refer below, Might help.

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/procurement/task/t_C...

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/procurement/concept/...

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Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

[p_tishberg]

See if erp can send you the po line item data and then you can trigger on the receiving of the assets from the asn. 

Be sure to set your product model ahead of time so when the po line item is imported you can change on the asset record to put in the right model on the asset record, specifically the procurement tab. 

if you can get the asn to have also the cost, that can be updated at the same time you create the asset record which from the business rule, a dummy ci record is created awaiting deployment for the logical synch between Asset & CI record.

Help to further your understanding?

[Stig Brandt]

Hi

you can partial receive po/po lines, ootb, using native ui receive lines, under procurement.

wrt to change of cost, I have struggle with that for many years, you have have a model with products from different vendors, vendor items, they can have other prices, that differ from the model.

hope this helps

/Stig

/Stig