Hello All,We have "source request "UI action button on catalog task(sc_task) which looks for parent as (sc_request),and set source and received checkboxes to true once we source the asset from stock.(Catalog task will be under sc_request)Same butto...
Dear HAM experts, I have a requirement to showcase the following HAM capabilities to the customer: (The HAM plugin [sn_hamp] is already installed on the demo instance) Asset management lifecycle.Hardware Asset NormalizationAsset Workspace - Repor...
Hello Everyone, can anyone share the importance of using Hardware Model normalisation or content service library while implementing HAM module for a customer.Thanks in advance. Regards,Mahesh
I am using LAB instance with HAM installed but can not get the CI to be created even though all settings seems to be ok (see screenshots). I've run the job 'Asset - Create asset delayed sync' several times with no effect. What I am missing?
Hi everyone,I am working on a service operation workspace, and I need to create an icon for one of the fields that will display a list of records opened by the client.I know that I can use the decoration field and add the following to the field:Imple...
Hello, I have a requirement from client for setting up approval for hardware purchase order. On purchase order for Hardware, client would like to have an approval step that generates an approval record. The approval would go to the HAM Purchase Appro...
Hi Team, how can I install this plugin on my PDI?Hardware Asset ManagementBR
In this scenario, the catalog task contains the 'Model' field (table: cmdb_model) and the 'Asset' field (table: alm_asset), which are reference fields. Based on the selected model, assets should populate. I am using an advanced reference qualifier, b...
Ive added a new page to the Hardware Asset workspace and utilized the dashboard template. I created a dashboard in platform analytics and added that dashboard to the workspace in ui builder but when I click on a score report on the dashboard that is ...
We have established a copy of the Standard Hardware Asset Flow included with HAM Pro for our employees to order various consumables (mice, keyboards, power cords, etc.). As these are small costs and marked as consumables, we have not had any type of ...
-As we as implementing HAM Pro in our instance, I am using the OOTB function of "Hardware Stock Order Flow" and "Standard Hardware Asset Request".-The OOTB workflow "Source Request" will always be triggered when the REQ record is inserted with condit...
Hi, I have 2 fields in a catalog item called From Stockroom and To stockroom which refers to stockroom table.Based on the selection From and To location will be populated in the catalog item.I need to set the field Shipping required to true in the ca...
Hi Community,I’m currently facing an issue in ServiceNow where multiple asset models under the same category (e.g., Dell OptiPlex 7020, 7020 SFF, 7020 MFF) exist, but only one model is published in the catalog. As a result, the other models do not a...
i need a report to calculate the time that the laptop has spent in the stockroom since the state has changed from In-Use to In- Stock. is it from alm_asset table or /sys_history_set table?? if from /sys_history_set table then how. Please respond asa...
1 Time that the laptop has spent in the stockroom since the state has changed from In-Use to In- Stock2 What is the life left in the laptop. - Life remaining needs to be calculated3 What is the Life wasted for the laptop how to calculate this option ...
