Do consumables have lifecycle
Hello All,While implementing HAM Pro, do we get lifecycle data for consumables e.g. hard drives, adapters, etc?\\Thanks in advance, Regards,Mahesh
Forum Posts
Source request UI action button
Hello All,We have "source request "UI action button on catalog task(sc_task) which looks for parent as (sc_request),and set source and received checkboxes to true once we source the asset from stock.(Catalog task will be under sc_request)Same butto...
Hardware Asset Management - Demo
Dear HAM experts, I have a requirement to showcase the following HAM capabilities to the customer: (The HAM plugin [sn_hamp] is already installed on the demo instance) Asset management lifecycle.Hardware Asset NormalizationAsset Workspace - Repor...
HAM Content service
Hello Everyone, can anyone share the importance of using Hardware Model normalisation or content service library while implementing HAM module for a customer.Thanks in advance. Regards,Mahesh
Resolved! CIs are not created from asset records
I am using LAB instance with HAM installed but can not get the CI to be created even though all settings seems to be ok (see screenshots). I've run the job 'Asset - Create asset delayed sync' several times with no effect. What I am missing?
Pop up List in icon Service opertion Workspace
Hi everyone,I am working on a service operation workspace, and I need to create an icon for one of the fields that will display a list of records opened by the client.I know that I can use the decoration field and add the following to the field:Imple...
Out of the box approval for purchase order
Hello, I have a requirement from client for setting up approval for hardware purchase order. On purchase order for Hardware, client would like to have an approval step that generates an approval record. The approval would go to the HAM Purchase Appro...
Resolved! PDI Hardware Asset Management Plugin
Hi Team, how can I install this plugin on my PDI?Hardware Asset ManagementBR
Based on the model populate the assets
In this scenario, the catalog task contains the 'Model' field (table: cmdb_model) and the 'Asset' field (table: alm_asset), which are reference fields. Based on the selected model, assets should populate. I am using an advanced reference qualifier, b...
Workspace dashboard issue
Ive added a new page to the Hardware Asset workspace and utilized the dashboard template. I created a dashboard in platform analytics and added that dashboard to the workspace in ui builder but when I click on a score report on the dashboard that is ...
Establishing Managerial Approvals using Standard Hardware Asset Flow in HAM Pro
We have established a copy of the Standard Hardware Asset Flow included with HAM Pro for our employees to order various consumables (mice, keyboards, power cords, etc.). As these are small costs and marked as consumables, we have not had any type of ...
"Source Request" Task tied to REQ in HAM OOTB configuration,but normal hierachy is REQ->RITM->SCTASK
-As we as implementing HAM Pro in our instance, I am using the OOTB function of "Hardware Stock Order Flow" and "Standard Hardware Asset Request".-The OOTB workflow "Source Request" will always be triggered when the REQ record is inserted with condit...
Set the field value based on other 2 variables
Hi, I have 2 fields in a catalog item called From Stockroom and To stockroom which refers to stockroom table.Based on the selection From and To location will be populated in the catalog item.I need to set the field Shipping required to true in the ca...
How to Manage and Display Stock for Multiple Models (Published and Unpublished)?
Hi Community,I’m currently facing an issue in ServiceNow where multiple asset models under the same category (e.g., Dell OptiPlex 7020, 7020 SFF, 7020 MFF) exist, but only one model is published in the catalog. As a result, the other models do not a...
report to calculate the time that the laptop
i need a report to calculate the time that the laptop has spent in the stockroom since the state has changed from In-Use to In- Stock. is it from alm_asset table or /sys_history_set table?? if from /sys_history_set table then how. Please respond asa...
