Hardware Asset Management Plugin for PDI
How to add HAM plugin to PDI (Washington)?
Forum Posts
Adding assets to warranty contract & updating asset warranty expiration date
Is there a way to auto update the asset warranty expiration date when adding the asset to a warranty contract? it seems to be a manual process in Servicenow. You add the contract, add the assets to the contract, which gives you the date the asset is...
Hide NEW button on m2m list inside of Hardware Asset Workspace
I created a many-to-many relationship between the Asset Audit table and the SCTASK table. I added it to show up in the Hardware Asset Workspace. That part is working well. However, I need to hide the NEW button that shows up there (see screenshot)...
Creating a report that lists computers that are assigned to users that only have one assigned?
Hello, If possible, I would like to create a report that will list computers that are assigned to users that only have one assigned computer. Creating this report will help me designate a primary computer to a user who only has one assigned computer....
Importing Purchase orders
Hello, We are currently in the early phase of implementation for HAM. We will not be able to start integrating our procurement system with SN for another year. In the meantime, we would like to be able to create PO’s in SN from an export from our ERP...
Content lookup page is stuck at "Loading"
Hi All, We are having an issue where Content Lookup page on HAM or SAM workspace is stuck at "Loading....". Attached screenshot for reference.Has anyone experience this issue before?Any help would be highly appreciated. Thanks in advance.
Fetch cost center from SAP ECC using Primary Integration Data plugin
Hi All, If anyone worked on fetching cost center from SAP ECC by using the OOB plugin which is "Primary Data integration with SAP" Please do let me know.Thanks in Advance! Thanks,Vani
Resolved! How to get variables value to the associated task
I have a catalog item "asset details" which have "asset" as one variable and once this item gets submitted RITM is getting generated, and it will be having an associated Hardware asset refresh line. I need the asset selected in the variable by the e...
Unable to pull data on Workspace
Hello,I'm trying to get data on My Workspace, somehow its not working.Dashboard has data working and running.How can I get it working on Workspace? Please help!
Content Library Lifecycle Phase detail
Hi,Does anyone know how SN obtains the Lifecycle Phase detail (End of Life, End of Sale, etc.) from the manufacturers? We have a significant number of models for which this data is missing, some old but some newer as well. (Yes, models are fully norm...
HAM discovery Process
I will implement the Discovery process for identifying about 9K computers, using discovery I intend to populate the CMDB and the Alm_hardware table (repository) , but I have doubt about if the Discovery process can also identify the owner of each com...
HAM Normalization
Hi team,I have enabled HAM pro on the instance, and I am encountering an issue where, when I set the manufacturer as "Cisco Systems Inc" the values are being normalized correctly. However, when I input the manufacturer as "Cisco Systems Inc. ", only ...
Change Asset Model Category with Data Management Update Job
Initially posted this question to the wrong forumI have quite a few mobile phone Assets in Model Category "Communication Device" that I need to move to "Handheld Computing Device" in order to prepare for implementation of the Intune Service Graph Con...
How to modify model category
According to https://docs.servicenow.com/bundle/tokyo-it-asset-management/page/product/product-catalog/task/t_EditingModelCategories.html it should be possible to modify existing model categories. As a example I would like to change this category "T...
Resolved! Assigned date
We have a business need to track the date when laptops are reassigned to a new user. It appears the assigned date only tracks the original assigned date. Is there a field or a way to track the date when a laptop gets reassigned or is that not possi...
