Issue with updating CI name through Bulk upload

Hi, I have created a bulk upload template for updating Asset records. In the bulk upload template, I have one field as “Name” through which I am updating "Configuration Item" field on alm_hardware table and the "Name"  is getting updated on “cmdb_ci”...

Set Up Hardware Assets Management for client

Planning to set HAM to a client instance requires the project plan or activities that are carried out and The Questionnaires are sent to the clients before the start of the project.Thank you 

Asset Actions and Service Operations Workspace?

Hi all, Am I missing something here? Is there a best-practice approach to integrate Service Operations Workspace (SOW) with HAM Asset Actions (like Update/Repair, Swap, Retire)? I know you can add the columns Asset Action and Swapped CI to the SOW In...

Model Categories being set Automatically

We are trying to get our HAM Pro spaced cleaned up, and one thing seems to be an annoying occurrence.  Some of our newer laptop Hardware Models keep getting the Windows Server model category added to them.  I am trying to track down what is triggerin...

Understanding Content Data Service (CDS) in ServiceNow

Hi Everyone, 1) My understanding is that when a new update is made in the instance, the Content Data Service captures it and then transfers it to the Content Library when we opt-in. Is this understanding, correct?2) How is Content Data Service (CDS) ...

Assets & Normalization

Does Normalization fix this?Say I have four companies listed and this was all done awhile back by different people. Normally I would just clean everything up, but there's some confusion as to whether normalization would fix things. So here's my listD...

Hardware Model Life Cycle Phase Start - What determines Phase Stop?

Report to show users with more than one computer

Hi all, I am trying to find a way to make a report that shows the users that has more than one "computer", based on the "Assigned to" field.I can group by this field, but I also see the ones that has a single one, and when I try to transform in a vis...

Modifying the ACC Payload for Assigned To?

All,  Sorry in advance if I'm asking something basic, but I'm trying trying to find a way to concatinate on the returned username value from an ACC scan, specific to getting the "assigned to" value on the CI.  The issue is that, due to our SSO, our U...

Add two fields date and time and then auto populate this two data into another field

I have two fields 1. error -- type is date and time                               2. SUN Mints---type is date and time I want to add two fields  and then data is auto- populated into 3 field                             3. End date----type is date and...

NEED ROLE FOR ASSET SWAP IN HAM PRO

i NEED TO KNOW THE ROLE REQUIRED TO PERFORM ASSET SWAP(HAM PRO) IN INCIDENT TICKET. RIGHT NOW ONLY ADMIN CAN DO THIS TASK. ALM_ASSET ROLE IS NOT WORKING. DO YOU ANY ONE WHAY IS THE ROLE REQUIRED TO PERFORM ASSET SWAP IN INCIDENT TICKET.

ServiceNow Hardware asset management key tables and their data model

Hardware asset management key tables  Introduction  This document covers some of the key ServiceNow hardware asset management tables along with their screenshots and data models  These tables play a key role in implementation of HAM solution.  These ...

laptop replacement as a result of an incident

How to exclude the hardware model from the Content Service.

I have Opt-in to the Content Service for all hardware models, but I request few hardware models to be excluded from from the Content Service. How I can opt out some of hardware models from current hardware content service?

Normalization and HP Models

I am curious if anyone has run into the problem of not being able to fully normalize HP products. The landscape of our company is we do not have insight into the procurement process yet but we are getting data from SCCM which is populating our Hardwa...