Regarding catalog item

[shreya_3009]

I created a catalog item and in user criteria, i have mentioned the department to which then catalog item should be visible. It is visible to the department members and also admins. Cant we restrict admins here?

[Tanushree Maiti]

Hi @shreya_3009 

1) By default, ServiceNow admins override User Criteria. To prevent admins from bypassing your criteria, modify the system property glide.sc.entitlement.override to change the overriding role from admin to security_admin

Refer: https://www.servicenow.com/community/developer-forum/user-criteria-to-exclude-admins/m-p/1608714

Also check:

https://www.servicenow.com/community/itsm-forum/how-to-restrict-catalog-item-for-the-role-admin/m-p/...

https://www.servicenow.com/community/developer-forum/restrict-catalog-item-to-admins-make-it-availab...

[AndersBGS]

Hi @shreya_3009 

I think the big reason is why you would do such a thing?

[yashkamde]

Hello @shreya_3009 ,

Unless there's a strong compliance or security reason, I'd leave it as is it's standard ServiceNow behavior. If restriction is a hard requirement, go with the ACL approach (Read ACL on sc_cat_item with Admin overrides unchecked) rather than UI policies or client scripts, since those can be bypassed.

If my response helped mark as helpful and accept the solution.

[Aditya_hublikar]

Hello @shreya_3009 ,

Just change system property value to security_admin so admin will not override catalog item .

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya