RITM level variable editor

[vinod6]

I have a catalog item (likely Customer Care) where I created a select box variable named "Is selected", and you want this variable to be editable even after the request is submitted (RITM created).
But RITM level all variables is showing read-only. I want to my custom variable is editable

Thanks

[yogireddy8598]

Hi @vinod6 ,

catalog item variables are read-only by default on the Request Item (RITM) form. You can use a UI Policy specifically for the sc_req_item table (Request Item).

On Ui Policy Action Set Visible = true, Read only = false.

This makes the variable editable on the RITM form, regardless of the default read-only behavior.

Please mark my answer as helpful/correct if it resolves your query.

Regards,

Yogananda Reddy

[J Siva]

Hi @vinod6 
Check the variable write role configuration.

-> Go to the specific variable -> Go to "Permissions" section and review the "write roles". If there's is any role added, then remove that.

Regards,
Siva

[vinod6]

There is no rules

[J Siva]

Is it same for Admin users as well?
Reagrds,
Siva