Resolved! ITAM process guide documentation HAM Standard
Hello I'm looking for the ITAM process guide which covers HAM standard. Apparently, I can download it from the ServiceNow website but I can find it. Can anyone help, please. Thanks
Forum Posts
Anyone tried to extend the Asset Hardware table (alm_hardware)?
We will be utilizing "HP Asset Push" integration with our instance. HP had us create staging table and transform in global scope. As part of this integration, we will need to map ~20 fields. Our architecture team would like us to avoid customizing...
Veeam One integration stopped working
Hi All, We just recently established a VeeamOne integration with ServiceNow using the native connector inside of Veeam One. It worked for over a month and then stopped working on its' own. We're a fairly new shop, it works with the dev profile, doesn...
Resolved! Validation issues with creating fixed assets in Hardware Asset Management (HAM) Simulator
Hello, I'm currently working through the Hardware Asset Management (HAM) Simulator (Vancouver) and I've run across a problem with validating the final task. I have completed all the steps as described in the Create a fixed asset (V) task, but when I ...
normalization in hardware asset management xanadu
Does normalization using content service portal only normalize four fields or can it be extended to other fields like operating system , versions and also can we specify what should be the manufacture name after normalization .
HAM Model Normalization manual steps
Hi, After completing the normalization process, I need guidance on the subsequent steps, specifically regarding how to handle and address data that hasn't been normalized. Additionally, I would like to know where to retrieve data for categories such ...
What is foundation table ?
What is foundation table?? Levels of approvals will be derived from foundation table. How to achieve this?
asset management: filter duplicate assets
How can I filter the hardware assets for duplicate assets? Example:A user normally only has one laptop. But if he now has two laptops, how can I filter this in ServiceNow without a script, purely in the asset database?I would like to filter the same ...
Make asset tag non-mandatory when creating an asset in mobile agent
When creating a hardware asset in the UI, the asset tag is not mandatory, but when I create it using mobile agent, asset tag is mandatory. How do I make asset tag non-mandatory in mobile agent?
New child Screen need to add in Asset Workspace
HI TeamI would like to add the new child screen in the Asset Workspace . After Analyze i need to create new Child screen in Record.Table name : sys_ux_macroponentName : Model Managment. In this specific Record i need to create new child screen in the...
debug ACL
Hi Anyone please help me I have core_company field reference wherever it is used in my DEV instance with the role is workingThe same with role it is hidden in form level in TEST Instance I checked there are read write create ACL'S is same as DEV ins...
Resolved! Incoming Contract Expiration Notifications
Hello, Get notifications to the IT Managers group in advance when contracts are about to expire.- Notifications should be sent to the IT Managers group.- Send notifications 90 days before expiration.- Send notifications 45 days before expiration.- Se...
Module creation - custom
Hi All,I have created a custom module for a catalog item - to access a request form from native UI. Now I need to add URL in this module configuration,what I need to do to make URL dynamic for DEV, UAT, PROD instances? If I paste DEV URL directly the...
Normalization on model
Hi All,Below screenshot is from cmdb_hardware_product_model table => "Normalization" section is visible only for the models which are already normalized I need to make it visible in all model records, please assist how to fix this
Resolved! write access acl to the field based on sys_user refrence field
I have to configure write ACL to specific field on the Stockroom Table. This "write" permission should be assined to the "Stockroom Manager (sys_user)" field. @Ankur Bawiskar @Community Alums could you please suggest.
