RITM level variable editor

[vinod6]

I have a catalog item (likely Customer Care) where I created a select box variable named "Is selected", and you want this variable to be editable even after the request is submitted (RITM created).
But RITM level all variables is showing read-only. I want to my custom variable is editable

Thanks

[GopikaP]

Hi @vinod6 , under Requested Item table, there is an OOB onLoad Client Script named- 'Variable Editor Readonly' which is inactive by default. But, if it is made active, it will make all the variables in RITM read-only. Check if that client script is active. 

[vinod6]

I checked client script it is in inactive state but RITM level variables is showing read only

[GopikaP]

Hi @vinod6 , what is the role of the person who is opening the RITM form?

[Ankur Bawiskar]

@vinod6 

How about other variables? are those editable?

Things to check are already shared by @GopikaP & @J Siva 

Do check that and share the feedback

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@vinod6

what role does that user have?

Is that user able to see other variables as editable?