Role of a business Analyst in Asset management (HAM & SAM)

[timokemi]

Hello everyone,

Could anyone explain what role a business analyst would play in asset management (Ham & Sam)? Thanks in anticipation of your response.

[bammar]

I think they could play the same role they play in any area of ServiceNow. They will work with the stakeholders to collect and document the challenges they are experiencing - both to document defects- identify deficiencies - document requested enhancements. All to be worked on by developers later. But when it comes to HAM and SAM - they may help to map out data for importing aka if your bringing in data from another system- they may help analyze the gaps between the system. They may help in defining processes for maintaining Hardware and Software, requesting it, retiring it.... etc. If the system needs basically any update to processes , structure, or workflow in the areas of SAM or HAM - Business Analysts can be of great assistance

[irynast]

A business analyst in asset management, including roles like HAM and SAM, plays a crucial role in ensuring that assets are efficiently managed and aligned with the organization’s goals. They analyze processes, identify areas for improvement, and help implement strategies that optimize the use of resources. For more detailed insights, check out this page.

[Amarjeet Pal]

Hello @timokemi ,

A business analyst in asset management, specifically in Hardware Asset Management (HAM) and Software Asset Management (SAM), plays a crucial role in ensuring that an organization’s assets are effectively managed and utilized. Here are some key responsibilities:

1. Requirement Gathering
2. Product documentation
3. Solution Development (If needed)
4. Data integrity
5. Support and Enhancement
6. Training and documentation

These tasks help in maximizing the value of assets, ensuring compliance, and optimizing costs.

Thanks

Amarjeet Pal

Advania UK