I am facing and issue where Model is already been created in cmdb_hardware_product_model but when discovery runs it creates a new model. If the Model still exists it creates as new one. Please can someone help as to how can i remediate this issue.
Hi There, I've been looking at our own system for logging requests etc and I'm wondering what way does everyone else handle requests in the system for ham related activities? Initially we were just going to use incidents to the corresponding class o...
テーブルのリスト画面で特定のビューにだけフィルターをデフォルトで設定する方法を教えていただきたいです。 I would like to know how to set a filter by default only for a specific view in the list of tables screen!
Hi guys I'm tryging to build a flow to create an asset task when an asset is eligible for refresh. But i cant get to the eligible_for_refresh variable. It seem to be base on alm_hardware. Is there a way to reach it still in a flow because i want to...
How to check/track Asset health and its utilization
Good day all,I am new to ServiceNow and started courses in the servicenow university.It appears we are going to use servicenow as our asset management platform in the future. I am the Hardware Asset Manager and am looking for relevant modules to take...
Is the new Asset Attestation feature, which is part of HAM, available for other model categories in the Enterprise Asset workspace? https://www.servicenow.com/community/ham-blog/what-s-new-in-yokohama-release-for-hardware-asset-management/ba-p/315253...
Hi What is the correct OOB business rule for updating assets & CI in service now For exampleAsset is scanned into the Stockroom - Asset State is Stock Room - should the CI auto change to Non Operational ? Asset is then taken out of stockroom - assig...
I am looking for a solution to transfer data from Apple/Android Platform like ABM to ServiceNow.The challenge is, this needs to be done without an MDM tool in place. Can someone suggest if it is possible for a direct data transfer from Apple/Android ...
Hi everyone, I have an ETL Definition that takes in a CSV file and processes it to the ast_contract, alm_hardware, and clm_m2m_contract_asset tables in that order.Before the info is imported, I have a few checks that I want to do but I'm struggling ...
We have created a Hardware Asset Audit Record for the stockroom audit. However, I noticed that no records are displayed under the Expected Assets tab after creating the audit.Should the assets assigned to that stockroom automatically populate and app...
I am trying to get 15 character IMEI values from Excel into ServiceNow. The Excel source field is text and appears correctly prior to import. The ServiceNow field is a 40 character string field. If I keep the Excel source as text, all values convert ...
For a stockroom-wise hardware asset audit, I created an audit record and scheduled it for a future date. Before scanning begins, will assets that belong to the specified stockroom automatically appear under the "Expected Assets" tab, or will they onl...
I have created on three update sets in dev environment . Update set names 1.Change SP, 2. Change SP1, 3. Change SP2. As per the additional requirements i did it. 1 and 2 update sets is ignored state. Change SP2 Completed state. But requirement is ca...
