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TCO - EUC (End User Computer) + Installed Software

Hello!       I am beginning the effort to create reports/dashboards that convey the total annualized cost of each EUC, including the installed software (only those license metrics - per user or device).  Before I dive deep, does this already exist in...

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LisaDG by Tera Contributor
  • 1283 Views
  • 2 replies
  • 1 helpfuls

Resolved! Days between computer purchase date and install date

Anyone have a query or report for calculating the number of days between the purchase date (purchase_date) and the Installed date (install_date) in the alm_hardware table? Looking for a report or procedure to create one so I can determine how many da...

Asset receiving by external customers in CSM portal

I am implementing HAM pro in our instance and we use CSM.  We have external customers that use our hardware which we manage.  When we are transferring devices from our warehouse to the customers stockroom/location, how do you handle the receiving of ...

Marcia L by Tera Contributor
  • 1126 Views
  • 2 replies
  • 0 helpfuls

Implementing Asset Responsibility Terms

Hi everyone! Has anyone implemented a Responsibility Terms Acceptance process in ServiceNow?The goal is to ensure that every employee who receives an asset (such as a laptop, mobile phone, or peripherals) formally accepts the terms of use and respons...

Transfer Order Line

After creating a transfer Order, when creating a Transfer Order Line and clicking on Model to choose the model, the window does not load the data from the cmdb_model_list table...What could be happening?  

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george_porto by Tera Contributor
  • 1039 Views
  • 3 replies
  • 2 helpfuls

HAM Asset Inclusion – Question About "Exclude from HAM Features"

I have a question regarding Hardware Asset Management (HAM) and the "Exclude from HAM features" field.Some assets are being marked as excluded even though they are currently in use. Additionally, when attempting to automate this field using a Busines...

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Venkata_ by Tera Contributor
  • 918 Views
  • 1 replies
  • 0 helpfuls

JAMF-related question: User and Location not populating

We have HAM pro and just launched SAM pro. As we were troubleshooting different issues, we found that our JAMF data is not showing / setting the assigned to person. When we checked with the JAMF team, they said they are running into an issue where th...

k_lutz by Giga Sage
  • 2690 Views
  • 7 replies
  • 1 helpfuls

Resolved! Import Shipment Notification in HAM Workspace

Hi all members of the HAM community, Keeping in mind that HAM Workspace is the future way to go for users, I am missing a capability in this new workspace:Import Shipment Notification is available in the legacy UI but not available (probably yet) in ...

Ed Laar by Mega Guru
  • 1831 Views
  • 4 replies
  • 0 helpfuls

HAM Models Duplicates

Hi Team, I’ve noticed multiple hardware models have been created in the system. Is there a way to identify their source? Also, what steps can we take to prevent this from happening both now and in the future and the reason behind why this is happenin...

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Intune asset tag and servicenow asset tag mismatch

Hi,I am facing an issue where the asset tag value coming from Intune does not match the asset tag stored in the ServiceNow Asset table. This mismatch is causing reconciliation issues. How can I align or reconcile these asset tags so the correct value...

DanyalAhmaA by Tera Contributor
  • 1472 Views
  • 4 replies
  • 0 helpfuls

Life Cycle Stage/Life Cycle Stage Status Mapping between Asset and CI

We've switched the Asset record to use Life Cycle Stage and Life Cycle Stage Status. We're trying to find something that shows the mapping between the Asset values and the CI values. They aren't a one-for-one match, but we haven't been able to identi...

JolieG by Tera Contributor
  • 3717 Views
  • 6 replies
  • 2 helpfuls