Hello! I am beginning the effort to create reports/dashboards that convey the total annualized cost of each EUC, including the installed software (only those license metrics - per user or device). Before I dive deep, does this already exist in...
Anyone have a query or report for calculating the number of days between the purchase date (purchase_date) and the Installed date (install_date) in the alm_hardware table? Looking for a report or procedure to create one so I can determine how many da...
I am implementing HAM pro in our instance and we use CSM. We have external customers that use our hardware which we manage. When we are transferring devices from our warehouse to the customers stockroom/location, how do you handle the receiving of ...
Hi everyone! Has anyone implemented a Responsibility Terms Acceptance process in ServiceNow?The goal is to ensure that every employee who receives an asset (such as a laptop, mobile phone, or peripherals) formally accepts the terms of use and respons...
After creating a transfer Order, when creating a Transfer Order Line and clicking on Model to choose the model, the window does not load the data from the cmdb_model_list table...What could be happening?
Hi All, We are working on a use case in ServiceNow Asset Management Workspace and wanted to check if anyone has implemented something similar.Use Case:We have a Related List UI Action button in Workspace on the Requested Item (RITM) table.When a user...
This use case is that we click order on a PO (we should only kick off the integration currently if it is a HAM Purchase Order by looking at the model category of the items being ordered). The PO gets created in Ariba and responds back to SN and updat...
Hi Team, I need assistance in creating a custom relationship between the sc_task and alm_asset tables in ServiceNow.The requirement is as follows:1. The relationship should display only the assets selected in the item variables of the sc_task record....
I have a question regarding Hardware Asset Management (HAM) and the "Exclude from HAM features" field.Some assets are being marked as excluded even though they are currently in use. Additionally, when attempting to automate this field using a Busines...
Issue: "Expanded Model and Asset Classes" (sn_ent) Plugin Installed in ITSM Pro Without EAM Background: Currently running ITSM Pro without the Enterprise Asset Management (EAM) plugin. At some point, the "Expanded Model and Asset Classes" plugin (sn_...
We have HAM pro and just launched SAM pro. As we were troubleshooting different issues, we found that our JAMF data is not showing / setting the assigned to person. When we checked with the JAMF team, they said they are running into an issue where th...
Hi all members of the HAM community, Keeping in mind that HAM Workspace is the future way to go for users, I am missing a capability in this new workspace:Import Shipment Notification is available in the legacy UI but not available (probably yet) in ...
Hi Team, I’ve noticed multiple hardware models have been created in the system. Is there a way to identify their source? Also, what steps can we take to prevent this from happening both now and in the future and the reason behind why this is happenin...
Hi,I am facing an issue where the asset tag value coming from Intune does not match the asset tag stored in the ServiceNow Asset table. This mismatch is causing reconciliation issues. How can I align or reconcile these asset tags so the correct value...
We've switched the Asset record to use Life Cycle Stage and Life Cycle Stage Status. We're trying to find something that shows the mapping between the Asset values and the CI values. They aren't a one-for-one match, but we haven't been able to identi...