sending email based on percentage basis from due date field

[Deepika54]

Hello team,

I have a catalog item which has a due date variable as shown below where future date will be added

Based on the due date, on a percentage basis of 30%,70%,100% from the ticket creation date, i want to send reminder emails. Is there any way we can achieve it. Kindly help

[Tanushree Maiti]

Hi @Deepika54 

use Flow Designer combined with a custom Flow Variable or Script Include to dynamically calculate the duration milestones. 

Concept you can check from this KB: KB3007105 How the "CMDB Task Due Date Notifications" flow works. 

https://www.servicenow.com/community/hrsd-forum/email-notification-2-weeks-before-due-date/td-p/2971...

https://www.servicenow.com/community/developer-forum/send-an-email-reminder-based-on-a-variable-date...