Email Notification 2 weeks before Due date

[Madhan007]

Hi all ,
There is a field 'Due date' in my table . Email Notifications should be sent  to the Processor (Assigned to)  2 weeks before the Due date and one day after the due date . How can I do this ?

If It can be done using flow Designer , it will be very helpful

Please pour your Insights

Thanks in Advance

[Yashsvi]

Hi @Madhan007,

please check below link:

https://www.servicenow.com/community/developer-forum/send-email-2-months-before-due-date/m-p/1789333

Thank you, please make helpful if you accept the solution.

[HrishabhKumar]

Hi @Madhan007 

To set up email notifications in ServiceNow to be sent to the processor (assigned to) 2 weeks before the due date and one day after the due date using Flow Designer, you can follow these steps:

Step 1: Create Notifications

Navigate to System Notification > Email > Notifications.

Create Notification for 2 Weeks Before Due Date:

Name: "Due Date Reminder - 2 Weeks Before"

Table: [Your Table]

Recipients: Assigned to

Subject and Message Body: [Your Content]

Create Notification for 1 Day After Due Date:

Name: "Due Date Reminder - 1 Day After"

Table: [Your Table]

Recipients: Assigned to

Subject and Message Body: [Your Content]

Step 2: Create Flow in Flow Designer

Navigate to Flow Designer:

Create a new flow, name it "Due Date Notifications".

Set Trigger:

Record Created or Updated

Table: [Your Table]

Condition: Due Date is not empty

Add Actions:

Create Timer for 2 Weeks Before Due Date:

Time: 2 weeks before current.due_date

Send Notification:

Notification: "Due Date Reminder - 2 Weeks Before"

Create Timer for 1 Day After Due Date:

Time: 1 day after current.due_date

Send Notification:

Notification: "Due Date Reminder - 1 Day After"

Save and Activate the Flow

You flow structure should look like:

Trigger: Record Created or Updated
Conditions: Due Date is not empty
 
  Action 1: Create Timer (2 weeks before due date)
  Action 2: Send Notification ("Due Date Reminder - 2 Weeks Before")
  Action 3: Create Timer (1 day after due date)
  Action 4: Send Notification ("Due Date Reminder - 1 Day After")

Thanks,

Hope this helps.

If my response proves helpful please mark it helpful and accept it as solution to close this thread.

[Madhan007]

Hi @HrishabhKumar 
I am facing a Difficulty in creating a timer. I can think of Wait for condition and wait for duration Actions , but there is no suitable condition builder in those actions to wait for 2 weeks before Due date .
which action should i take ?

[HrishabhKumar]

Hi @Madhan007 ,

Use wait for duration condition.