SG-Tanium Integration Keeps Adding Back Windows Server Model Category To A Laptop Model

Gar
Tera Contributor

Hi, we have a few laptop ThinkPad models that lists two model categories (Computer, Windows Server). If I remove Windows Server from the list, it comes back the next day after the Tanium import runs. I verified that there are no assets with that model that are categorized as Windows Server. Would anyone know why Tanium, is updating some laptop models with the Windows Server category? 

1 REPLY 1

Rakesh18081
Tera Expert

 Maybe it is worth to check below 2 areas you should find something

Tanium Import Rules & Mapping – Review the data transformation rules in Tanium’s integration with ServiceNow. It may be automatically assigning categories based on predefined logic.
CMDB Reconciliation Rules – If CMDB reconciliation is enabled, it might be overwriting manual changes based on Tanium’s latest asset discovery.