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Question about JAVAscript in Reports

I recently started a job, the previous person already left.  I am reviewing a Report previously built.  I am very familiar with Reports, however I am unclear on this.Table:  alm_assetThese two Conditions were added: (1) Configuration Item.Reporting c...

NORMALIZATION FOR HAM

Hello Team or @Ankur Bawiskar @Community Alums @Dr Atul G- LNG  or anyone of you please guide , To normalize the Software model we have Normalization Rule for SAMThe same way If I want to do normalization for HAM how can we achieve it for example If ...

ARAVINDA11 by • Tera Contributor
  • 697 Views
  • 3 replies
  • 1 helpfuls

ServiceNow OOTB defaults asset classes

 Hi Team,i need some help to find out  ServiceNow OOTB defaults asset classes, in instance very limited information available.either in alm_assets or assets model category, is there any pre defined list of classes available for references.

Ashwin27 by • Tera Contributor
  • 910 Views
  • 4 replies
  • 1 helpfuls

Asset Management

How are Software and Hardware models created in ServiceNow?How model lifecycle created in ServiceNow?is it through discovery or ServiceNow content team create those

Easy method for end user to validate End Date for this Usage?

Im looking for a way to streamline the re-validation process for our end users to be able to update the End Date for this Usage field. Context: When assigning assets to end users, we select Usage type for the asset (Primary, Secondary, Loan, etc). Fo...

Gonzo J by • Kilo Contributor
  • 316 Views
  • 1 replies
  • 0 helpfuls

ITAM ROLE

@Ankur Bawiskar @Community Alums @Dr Atul G- LNG  OR ANYONE Can you please share the List of Role which we have for HAM & SAMWhat is the use of role

ARAVINDA11 by • Tera Contributor
  • 433 Views
  • 2 replies
  • 0 helpfuls

Need a fix script to cleanup the duplicate lab id records.

Hi All, I got a requirement to remove the duplicate records , I have over hundreds of duplicate records in u_laboratory_id table, there are more than one record for each lab id with duplicate active '1' flag , but there should be only one active flag...

Vasavi O by • Tera Contributor
  • 317 Views
  • 1 replies
  • 0 helpfuls

ON Premise network discovery

@Community Alums  @Ankur Bawiskar @Dr Atul G- LNG  or anyone please help me how can I achieve this scenario ON Premise network discovery to check all the assets device has been discovered or not if not how to fix the issue? how to run a quick range a...

ARAVINDA11 by • Tera Contributor
  • 268 Views
  • 1 replies
  • 0 helpfuls

Resolved! Asset Status Changes to "In stock"

Hello! I'm working on a ServiceNow instance which is using the Service Graph Connector for SCCM.  This connector wasn't working for a few months in the instance and was later fixed.  After asset data began flowing again from SCCM to ServiceNow, Servi...

SteveEdM by • Tera Contributor
  • 1190 Views
  • 1 replies
  • 0 helpfuls

ITSM HAM features in Washington Release

Hi All, I have gone thru' the release notes of HAM in Washington release. https://docs.servicenow.com/bundle/washingtondc-release-notes/page/release-notes/summary/rn-summary-new-features.html I see most of them are HAM pro features. Can anyone help m...

Resolved! Sophos Firewall - CL Class Manager

We have recently purchased some Sophos Firewalls however these are not visible to ServiceNow Discovery and therefore needing to be manually created.When trying to add them via the CI Class Manager there appears to be no child class for Sophos Firewal...

Mike88 by • Tera Contributor
  • 784 Views
  • 3 replies
  • 1 helpfuls

Background script/Fix script

Hi Community,     How to check that newly created variable is attached to the existing RITMS? If it's not attached the how to attach new variable to existing RITMS.   Thanks,Manu

Manu143 by • Tera Contributor
  • 487 Views
  • 5 replies
  • 0 helpfuls