Hi Community,I’m currently facing an issue in ServiceNow where multiple asset models under the same category (e.g., Dell OptiPlex 7020, 7020 SFF, 7020 MFF) exist, but only one model is published in the catalog. As a result, the other models do not a...
i need a report to calculate the time that the laptop has spent in the stockroom since the state has changed from In-Use to In- Stock. is it from alm_asset table or /sys_history_set table?? if from /sys_history_set table then how. Please respond asa...
1 Time that the laptop has spent in the stockroom since the state has changed from In-Use to In- Stock2 What is the life left in the laptop. - Life remaining needs to be calculated3 What is the Life wasted for the laptop how to calculate this option ...
How to calculate Life wasted for the laptop class in alm_asset table in itam.
How to calculate Asset lifecycle remaining in alm_asset table for a asset.
Hello,I have a question regarding the OOTB workflows in ServiceNow. The documentation states that these workflows are configurable, but it does not clarify whether we should modify them directly or create a copy to work on. Since the OOTB workflow is...
Is there a report that we can create to find the average age of assets in our fleet?
Hi There, I'm new to the HAM process and our company hasn't had the role before now so I'm wondering what would be your usual go to tasks to be aware of to help kick start the process? Some helpful tips or reports you like to run would be great start...
System attribute condition of ACL is not capturing in update set. It got captured for newly created ACL but with already created ACL when I'm trying to update system attribute it is not getting captured. I have tried with manually add to update set a...
Hello ServiceNow Community,We have a Service Catalog item for iPhones, but currently, it allows users to select specific models that are available with the IT team. However, we want to change this so that users can only select "iPhone" as a generic o...
We are in the process of migrating to HAM. As we work on importing asset data from our previous system, the question has come up concerning the definition of Model Categories and getting configuration item records built in the right CMDB class. Our...
We currently use stockrooms, but we would like to track by bins. For example - A specific laptop is in stockroom A, row 2 and lower shelf. Does SNO have an out of the box feature? If not, has anyone ever created one?
Good afternoon! My org has initially thought HAM and SAM would be useful. It doesn't seem like a cost benefit analysis was done on ITSM Asset management vs HAM&SAM, and we assumed that there were no asset management capabilities with ITSM. Our asset ...
Hello SME's! I am helping set up HAM for our proprietary needs. I noticed that the 'Assigned' date in the 'General' tab auto-populated after referencing the ticket that the hardware was deployed to. I also noticed that the Installed Date does not aut...
I have created a UI action button named 'TO' in the development instance. When the UI action is clicked, it redirects to create a new 'TO' process. When we move this to the production or UAT instance, it should automatically adjust based on the envir...
