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notification

How do I make the following condition within a notification: all notifications that need to be: sent to supporters will be sent to the supporter himself (Assigned to), unless the field is empty and then it must be sent to the entire group (Assignment...

Hardware source asset

 Dear Experts,  I need your Help. I am trying to deploy assets that have been sourced and ready to deploy.      The Asset ready to depoly  But under the task I am not Variable stays empty.   Please help.  Thank you    

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condition for the notification

Hey. I need to build a condition for the notification so that an email will be sent only when the additional comments are changed by the assigned to. I have tried this code but it  didnt work: can someone fix it for me please  

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Mid server in PDI

Dear Team I am very new to ServiceNow. I have created a PDI to test out the discovery, the plugin for discovery is activated.But i dont see way to navigate to MID server app to configure my MID server VM, what and how do i need to install to get that...

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Restricting Hardware table data visibility based on location

Hi!I'm trying to restrict my Hardware table data (alm_hardware), based on the logged in user's location. For example:Say Hardware A, B and C; Location 1 and 2; User x and y;Hardware A and B is in Location 1; Hardware C is in Location 2;User x is in l...

FlaviaRoshni by Tera Contributor
  • 655 Views
  • 10 replies
  • 4 helpfuls

Computer Model changed with SCCM Service Graph integration

Hello,We recently configured the SCCM Service Graph Connector and are running in to two issues with data being change when the import completes.Both the model name and assigned to fields are being overwritten with what is in SCCM instead of the model...

Resolved! Hardware Asset cost and Hardware Model

Hello  I just wanted to know what is the difference between hardware asset cost and hardware model cost & how the hardware asset cost captured and also wanted to know  when the  purchasing particular model of asset  how the cost derived  in the purch...

Bad Intune data was imported into our HAM module. Help!

When our HAM module was implemented prior to me coming on board, the implementation partner recommended we connect via servicegraph to our Intune instance.  This data source was not and continues to be inaccurate.  I have several thousand devices tha...

Resolved! Coupa Spoke in PDI

Hi, I am looking to integrate Coupa Spoke into ServiceNow. Does anyone have experience with this and has any recommendations?Also, is it possible to get this into my PDI so I can experiment and see how it will work, before I introduce it as an option...

RenKol29 by Tera Contributor
  • 537 Views
  • 2 replies
  • 0 helpfuls

record producer

Hey I have a record producer that opens a new incident form for me. When I fill in the fields in the record producer and press submit, the incident form opens, and in the activity Action taken is added to me with the sys_id of a record from the form ...

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record producer

Hey.Would appreciate help..I created a record producer: I created a caller_id variable that refers to the sys_user (User) table: My script include: And then I used the Reference qualifier and calling in my script include when i call the caller_id i g...

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Shir Sharvit by Tera Contributor
  • 396 Views
  • 10 replies
  • 0 helpfuls

Move model to different class

How can I move a model from one class to another?Background: A colleague created "Special purpose" in the Asset Class alm_hardware and the parent_category "Company". He made a mistake here from my point of view. The "Special purpose" container is bas...

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