Uninstall/Disable/Deactivate Connectiv Artifacts

Hard Hats
Tera Contributor

Tuesday

Hello Community!

 

I have a client who would like to remove the remnants of the Connectiv application. Has anyone dealt with removing the UI-only elements, as well as deactivating the BRs and Script Includes that come with this app?

 

Thanks

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Matthew_13
Mega Sage

Tuesday

Yes my friend, this comes up quite a bit with Connectiv.

Short to the point answer: Connectiv isn’t really designed to be fully “uninstalled,” so what most customers end up doing is neutralizing it rather than trying to remove every artifact.

In practice:

  • UI elements can usually be hidden by adjusting UI Action conditions, removing related links, or updating Workspace components in UI Builder if they’re showing there.

  • Business Rules and Script Includes delivered with Connectiv are often OOTB and protected, so deleting them isn’t supported. For the ones that aren’t protected, you can deactivate them. For protected ones, the safest approach is to ensure they never execute (for example, via role checks or conditions).

  • Removing Connectiv-specific roles from all users is key. Once no one has the roles, most of the UI and logic effectively becomes dormant.

Before disabling anything, it’s a good idea to check where those BRs or Script Includes are referenced, since some pieces may be shared or indirectly used elsewhere.

Most customers aim for:

  • No Connectiv UI visible

  • No Connectiv logic running

  • No user access to Connectiv features

Thats usually achievable without trying to hard-delete OOTB records.

 

@Hard Hats - Please mark Accepted Solution and Thumbs Up if you found Helpful 🙂

Matthew_13
Mega Sage

14 hours ago

@Hard Hats - Hi friend; hope I help fix u if so can you kindly accept the solution.

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