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"Computer" Model Category

Hi All The "Computer" model category is currently used to identify Desktop, Laptops and Servers.  System auto-tags these models as "Computer" but when it comes to reporting, the report is messed up. This is especially when Managment is interested in ...

Jerry Ong by • Tera Contributor
  • 1346 Views
  • 2 replies
  • 1 helpfuls

Resolved! Duplicate Hardware Models

I am having issues with many duplicates of the same Hardware Model being recorded in Service Now, and assets are sporadically spread over these models. Is there a way to tidy them?

Jerry Ong by • Tera Contributor
  • 1632 Views
  • 2 replies
  • 1 helpfuls

Asset Cycle Count (Stock-take)

Hi there, We would like to check if anyone is aware if ServiceNOW has a Cycle Count feature which we can use for stock take purposes? Currently we are doing this manually, which we:1. Scan the current asset in store into a spreadsheet.2. Download the...

ricson by • Tera Contributor
  • 872 Views
  • 2 replies
  • 0 helpfuls