Resolved! how to do normalized when in core_company_list normalized is false
how to do normalized when in core_company_list normalized is false
Forum Posts
Use Remediation Feature from HAM & SAM Perspective
Hi All,Greetings!Is there any way to use Remediation Feature OOB from HAM & SAM Perspective?I have gone through different ServiceNow doc links, however not able to understand from where should we start to do POC of this feature.If anyone can help me ...
Resolved! how to dynamically change service catalog's description and picture
Is there any way to change the description and picture when select from a "Select Box"? Thanks.
Resolved! Asset and CI serial numbers are different.
In the 'cmdb_ci_computer' table, I've identified around 150 duplicate CIs based on serial numbers. However, when I cross-checked these CIs in all asset tables, most of the serial numbers do not have duplicates in ALM.ALM only shows one record with se...
Separating in stock consumables by additional attributes
When we're receiving consumables into our stockrooms, they're all being grouped together based on model. For example, if we have 50 ConsumableModel10 in stock, and then receive an additional 10 ConsumableModel10s to the same stockroom, the line will...
Resolved! CI Reference Lookup
I am wanting to make the CI field on Change and Incident forms mandatory. My issue is when a user clicks the magnifying glass there is an option to create a new CI. I do not want user able to create CIs. How do I remove the create new option on the l...
Add a CI to an existing asset
We have a situation where a client created assets where the model categories were blank, and then created cis. The issue, now that we've corrected the categories, is how to add the cis that exist in the correct classes to the existing assets?
Resolved! In the RITM we have variables they are like in sections which are shown in below attachment
In the service request we have different variables sections on the RITM form.So defaultly, Those sections are openly (-) coming in the ritm form i.e., shown as attachement1Now I need those sections should be collapsed or closed the (+) as like in att...
Using List Collector in a Flow Designer
There was this task to update new life stage and new life cycle stage status, For which I have to take asset in a list collector so I can update many assets in one go. I used this link Using list collector in Flow Designer 'For Each loop' by converti...
Grouping Hardware Models for ordering
We allow our users to request computers from the Service Portal. We group these computers into the following. Standard Laptop 1Standard Laptop 2Advanced Laptop 1Advanced Laptop 2Standard Desktop 1Standard Desktop 2Standard Desktop 3 Each of these hav...
Resolved! Standard Hardware Asset Request - Question
Hi All, The flow for Standard Hardware Asset Request does not contain the further part of sourcing request, i.e the ui page onwards based on the option selected the next list of tasks will generate. For example, if stock transfer is selected then tra...
How to populate the user name through sys_id
I have a sys_id . by using this sys_id i have populate user name u_requested _for field Any one could you please help me
De Dup tasks for HAM
We are noticing an abundance of duplicate items in our Hardware Asset tables:We have been going through and manually remediating these items. In some cases we have deleted a record and the CMDB and discovery process recreates the record. I have check...
Consumable Asset Tracking Best Practices
Hello. I have a customer asking for insight on best practices and industry standards related to consumables. They do not track serial #'s for what they consider consumables. Could you please provide answers to the below? Thank you What’s considered a...
Resolved! How to validate if we are getting content updates on a weekly basis for our hardware models?
Hello Experts! We have not opt in to servicenow content service yet and would like to validate if our hardware models are getting content updates on a weekly basis or they are being updated at all without opting in? Thank you in advance!
