Does ITAM or HAM have a way to handle re-use scenarios?
Our CI is a computer with a unique name, our asset is a piece of hardware, e.g. a Notebook.
When a users leaves the company, the hardware asset can be reassigned to another user - but with a new name, because the computer names have a connection to customers and departments.
For me, this is the moment when I would like to create a new CI, leave the old CI (with the old name and software assignments and discovered properties) in "Retired" state - and re-link the asset (with the same hardware properties and serial number) to the new CI.
This is not optimally supported, it seems.
The other way round, when a user gets a hardware replacement, all CI properties should remain: assigned software packages, company reference, just a new asset should be related to this CI ...
Not possible, am I right?
