Vendor supported hardware

[Jerry Ong]

Hi folks,

I was recently asked if I could provide a forecast using ServiceNow for supported hardware projections. This report basically covers manufacturer's support for the purchased hardware in my company. When probed further, I was told that it is not warranty support, but driver and BIOS support that manufacturer provides to existing devices in the company. 

I've explored a few options and so far, I can't see any end support date in hardware models. Can I know if this type of forecasts and projections can be done in ServiceNow?

Thank you.

[Stig Brandt]

Hi

I think you need to create a contract, for the asset, there is no attribute that capture this requirement.

- warranty contract

- support or maintenance contract for bios etc. and the a service offering to manage tickets

best regards

stig

[A-Sprague]

If its included maintenance i.e. web site driver support with a product, you could create a zero cost maintenance contract specifying the maintenance covered and time period available.  Then you could create reports off of that information. 

[Jerry Ong]

Thanks but I am not looking at contracts as I do not have those details. 🙂

[Eric Ferrington]

HAM includes integrations to auto-import asset warranty data for hardware assets in Washington DC (March ‘24) release. These imports are for individual manufacturers. Data is written directly to the serialized hardware asset record.