Context:We have some PCI devices - credit card scanners that we intend to asset management in ServiceNow.It was determined that POS Device may be the most likely CI Class/Model Category to use for this hardware type. However, we have concerns with th...
I imported 35 new UPS assets into alm_hardware. The corresponding UPS CIs were all created with Operational Status = Operational. The desired Operational Status is Received. When I performed this task six months ago, the UPS CIs were created with t...
Hi everyone,I am working on a requirement where the EOSL expire notifications needs to be updated .As part of the story, I already changed the primary receipients group to the Disposal global froups, tested it and everything is working as expected.no...
Hi all,This is my first time posting and also my first time encountering what seems to be a real show stopper. We are in the process of rolling out Hardware Asset Management (HAM) and have run into an issue: the Source Request does not seem to consid...
According to the official documentation for the Zurich release, the MAC address can be displayed in the "capture asset tags" dialog box as part of a purchase order. https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/procur...
Hi Community, I wanted to check if ServiceNow provides any out-of-the-box (OOTB) feature or configuration option to customize barcode labels for asset tagging.Specifically, I’m looking for a way to design and print custom asset labels that include:Th...
Hello all, QR code generation is not natively provided in ServiceNow HAM Pro. HAM Pro focuses on lifecycle tracking of assets, normalization, reclamation, and compliance, but doesn’t ship with QR/barcode generation and printing out-of-the-box. Howeve...
Hello All,I customize the delete ACL and now I want to retrieve the delete ACL to the defaultBut I not sure what was the roleIs it ITIL and admin_ITIL only or admin_ITIL?would you please help me with that.Thanks
Hello,We’re planning to start using the Service Now Mobile App for our inventory processes and would like to learn from others’ experiences. How are people using the app to track the completion of physical inventory, and which fields or data points a...
Hi All,How can I fetch the price value of a model from the pc_vendor_cat_item table and automatically populate that price in the Order Guide summary in ServiceNow when the selected model in the category matches a record in pc_vendor_cat_item? Thanks ...
When a stock rule fires and it counts the quantity of assets or consumables in a stock room to compart against the stock rule threshold, what state and/or substate is counted. For instance, if an asset is in stock and reserved is it still counted ag...
What is changing in the Transfer Order Process in the Zurich release
Hello all, Would anyone know why am I not able to install Discovery com.snc.discovery - onto my new PDI? I got a notification that the plugin failed to activate. Please report this issue in the Instance Help section of the ServiceNow Developer Commun...
Coalesce is reacting differently, When the characters are lowercase it working as expected but when the characters are uppercase it not checking coalesce.
Hello, I have created an archive rule to archive certain computer records that meet our criteria. The record estimate returns an exact match on my query and I believe everything has been configured correctly. The records I am trying to archive have...
