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Forum Posts

Details around Contract Model in ServiceNow

Hi All,I am trying to explore more regarding the Contract Model which is there under Product Model.I did not find much information regarding this. If anybody knows about this could you please share the details. Thanks.

Peter Wood by Kilo Guru
  • 1997 Views
  • 6 replies
  • 3 helpfuls

Resolved! "Asset function" and "Eligible for refresh"

Hello! I've just set up a PDI because I wanted to see how some of the things related to asset management works OOB.I noticed that there are two fields in the asset form that we don't have in our own environment.The fields are "Asset function" and "El...

ErikJ1 by Tera Contributor
  • 4511 Views
  • 12 replies
  • 8 helpfuls

Using Calculated Life Cycle Templates?

I am working on the Reporting for Hardware Life Cycle Phases.  I see there is a field called Calculated Life Cycle Template.  I read up on how to create.  Need help understand when I would use this function.  How are you using and why?Reporting on Li...

SCCM Feed updating hardware model

Hi Looking for some guidance. I'm relatively new to HAM Pro as an End User of the product.We introduced a new laptop model a few months ago. I created a product model for it and got it all normalized.Once these devices came into use and were feeding ...

velcro by Tera Contributor
  • 415 Views
  • 1 replies
  • 1 helpfuls

Product Model with option(s) in HAM

Hi HAM people, Some manufacturers are delivering equipment of a certain product model with a different selection of options but: with the same Product Model.Example: A laptop with the same specs without a camera has the same manufacturer product mode...

Ed Laar by Mega Guru
  • 419 Views
  • 2 replies
  • 0 helpfuls

Resolved! Currency Field, Change Currency Type Display

When using multiple currency that have the same symbol like "$", the currency dropdown list shows the same $ sign which is very difficult to distinguish whether it is the currency I wanted. This $ display on the dropdown is connected to the symbol fi...

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Issue with Asset Serial Number Clearing on Insert and Stay

Hello All, We have encountered an issue on the alm_asset table related to duplicate asset serial number validation. Issue Summary:1. We implemented a check to prevent duplicate assets with the same serial number by displaying an error message if an a...