In Asset table, we see some of records not having configuration item in it. Does anyone have any idea why the CI is empty when an asset is created?What is the logic to create a CI for an asset & what fields are considered respective of it?
Hello everyone. We are in the process of implementing HAM processes around receiving assets into our stockrooms and then keeping them updated throughout the lifecycle, including using stockroom audits. One issue we're running into is around scannin...
What is Hardware Asset Management (HAM)?Hardware Asset Management involves tracking and managing physical IT assets—such as laptops, servers, monitors, and routers—from procurement to retirement. The goal is to maintain an accurate inventory, optimi...
Hi just wanted to know what are different ways we can put EOL information for hardware assets and EOS information for software assets in ServiceNow. for software assets can any integrations help to get license and EOS details
I have a catalog item (likely Customer Care) where I created a select box variable named "Is selected", and you want this variable to be editable even after the request is submitted (RITM created).But RITM level all variables is showing read-only. I ...
We have integrated ServiceNow with SNOW Software. When a CI is created via the SNOW integration, its state is set to "In Use" in ServiceNow. However, in a different scenario where an asset is first created manually in ServiceNow, and a CI is automati...
We recently updated to Yokohoma and are seeing a weird issue that I was having trouble tracking down so was hoping someone in the community had seen this and could point me in the right direction. When we receive a PO that would create multiple hardw...
Looking for an API of Zendesk for the integration purpose to fetch details regarding the license of all the users.
Hi everyone, I’m working on integrating BigFix with ServiceNow using a custom REST call. I’m facing an issue where the API only returns the "name" field in the response, even though I’m requesting multiple columns. Here’s the endpoint I’m calling ht...
In the sys_history_line.list table, I have applied the filter condition, but it is not working. Please see the attachments below.Without filter condition under set file records is available but applying the filter records is not showingsee the below ...
From what I read, it appears the user's location must match the stockroom location if you want the 'Consume' button to illuminate when using the Sourcing button from a Purchase Order. That's great, but not all users are at the warehouse. Since Locat...
Hello Everyone, I have a situation where our HAM operation team currently follow the below process -Let's take an example of, If Dell machines arrive at Depot so we do bulk upload for creating their records in the alm_hardware table.Then they go into...
Hi all, after many years, we have some old OS/X, Linux and Web Servers that were all decomissioned, and we are using only "Server" as model category from now on. My question is: is there a way to deactivate those hardware categories from the list? I ...
I'm new to this so please humor me. We've loaded models, then assets into the system. We're using Tokyo / HAM Pro. One model was published to the product catalog. The rest of the models don't appear to be. (probably have hundreds of models). Once req...
I want to track locations of my hardware assets (for example for a network printer) in the CMDB showing the following information: City (or site) -> Building -> Floor -> Room. First of all: Is there any best practise available on how to do this? (did...
