Vendor supported hardware

[Jerry Ong]

Hi folks,

I was recently asked if I could provide a forecast using ServiceNow for supported hardware projections. This report basically covers manufacturer's support for the purchased hardware in my company. When probed further, I was told that it is not warranty support, but driver and BIOS support that manufacturer provides to existing devices in the company. 

I've explored a few options and so far, I can't see any end support date in hardware models. Can I know if this type of forecasts and projections can be done in ServiceNow?

Thank you.

[Jerry Ong]

Thanks Eric, do you have any more information on this aspect as I am also beta testing Washington release soon?

[AJ-TechTrek]

Hi @Jerry Ong ,

you can create a report on that using the alm_hardware table if you are managing the required attribute there, if not then you should manage those attribute somewhere in Servicenow to create those reports.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

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