Why MAc Address is not showing in Asset-CI filed class mapping in Servicenow

[Arun91]

Hi,

I tried to create Asset-CI Field mapping in servicenow for MAC address from alm_hardware to cmdb_ci table. But in alm_hardware MAC address field is not getting displayed in ServiceNow.

[Community Alums]

Hi @Arun91 ,

Please refer to this solution :https://www.servicenow.com/community/itom-forum/not-discovering-mac-address-nor-domain-on-windows-se...

[Arun91]

If we are creating manual entry in Network adapter table will it reflect in cmdb_ci table mac address in ServiceNow