Hi,I noticed an out-of-the-box (OOTB) Business Rule on the `cmdb_ci_server` table named **"Update Asset fields on change"**. This rule is triggered on update and is applied specifically when the **Asset field** is changed.I am trying to understand th...
Hi all,Looking for some advice on how you manage your asset provisioning for new joiners.We currently have HAM Pro but not HR Service Desk.At the moment, we are using Service Catalog Items for HR to complete when there is a new starter. This generat...
Hi,After submit the catalog item ritm is created but catalog task is created. Because In catalog task activity in advance script i worte below script after this catalog task is not created. Before using this script catalog task is created. Can you pl...
Hi There, We've been making changes with our computers and I'm running into a small issue between the CMDB Manager and the Computer Class owner over which table I should be basing my numbers off. ALM_ASSETS vs CMDB_CI_COMPUTER. Can anyone help me wit...
In the Sourcing Task, we have an option to source the asset either from Local Stock or through Transfer.We wanted to understand where this logic is coming from — specifically, what OOB logic or configuration controls this behavior.Additionally, we h...
Hi all,We have a requirement, header menu should not get disappear when page is got minimized.After Minimizing the page from the side scroll bar, all header menu is getting disappear. Please provide the solution, where i have to do changes for this a...
I have got this script that should do the following- Take the quantity field - asset tasks associated = stock remaining,Does not currently working, is there any advise/suggestions on this---------------------------------------------------------------...
Hi Team,I have a requirement in UI Builder where I need to set a default value for a dropdown. I was able to display the default value using the selectedItems property,but the issue is that the data in the charts or visualizations is not reflecting t...
Hi All, I need to reporting on outstanding documenation tasks for existing Hardware Disposal orders. Can I know how to create such a report? Thank you. Jerry Ong
As I understand it, the Compatibles tab on a hardware model is meant to be used to link other models to a particular hardware model that are able to be used with that model. For example, let's say i have a specific laptop model and want to show a li...
Hello Community, currently I am solving a bug.There is a Client Script, when it runs, it populates the Machine Name which is assigned to the specific user.When I enter the name in the field - 'Requested for', automatically all the assets assigned to ...
How do i learn about HAM and SAM in detail
I created a retire data management policy and set some filters at the beginning and later modified for testing. However when i try to set them back to original by deactivating the policy, when the form load happens I can see the filter as a query on ...
Hello,I have a requirement that the stakeholders be able to see the Asset category and subcategory on asset records. For example, if I had a laptop asset, the category would be computer, and the subcategory would be laptop. I do know that the product...
Hello all, I’m seeking guidance on how to effectively collect shipping details (shipper name and tracking number) from an end user via the ServiceNow portal. Use Case:I have a scenario where a standard end user, with basic portal access, needs to pro...