Hi everyone,I’m using the Employee Center (ESC) portal in ServiceNow, and I want to change the sorting order of the tasks shown in the “My Tasks” section.Currently, the tasks are displayed in ascending order (older first), but I want them to appear i...
Hi On the core company table after enabling the data normalization plugin a new field called Hash is created. This field holds the unique value realated to each company record. Now I would like to know what are areas where this Hash value would be u...
Hello all , I have in some forms fields is read only But in another forms it is not read only would you please help me with that I want all the fields is updatablekind regards
I have implemented the Bulk Assets Transfer Order Line. Step 1.1. Go to sys_m2m table and create a m2m definition between Transfer order and Hardware assets.2.Go to Transfer Order Form and add Custom m2m table into related list.Step 21. Create a cust...
Hello Experts,I am currently working on the requirements for hardware asset management model categories and have encountered a question and an error in the process. RequirementsI need to create a new model category called "Virtual Server."This model ...
What are the requirements for HAM Pro?
Hi all,I am facing a challenge where the serial number of assets is getting updated through SCCM integration, which makes it difficult for the ITAM team to track and reconcile assets. We want to create report to track all assets where the serial numb...
Hi Everyone,I understand that the licensing of ITAM is charged for the use of ITAM applications, be it HAM or SAM (Reference). But I have been wondering how does the licensing for ITAM works in terms of how many user accounts (fulfillers?) I am entit...
Hi, I initially learnt to create CIs once they become operational (deployed) to track them.It makes sense in things like laptops. Once ordered and stays in a stockroom and not yet operational, do not create CI yet. But once it is assinged to an user ...
How can I populate the 'Asset Tag' and 'Serial Number' fields when I'm receiving an asset, if that asset was already created?After the PO is ordered, the 'Create hardware assets prior to delivery' action is called to create the shell assets. (We're n...
good day and sorry if this question has been asked, I did try to search. I am looking for how/when does a hardware model's active flag go from true to false. I am trying to clean up the widgets on the dashboards and EOL within our lower environmen...
One of the business rules (Create CI on insert) is preventing data from being imported into our alm_hardware table.As per my understanding, it is meant to stop duplicate CIs.However, when I manually check, I don’t see any existing records matching th...
Hi,I noticed an out-of-the-box (OOTB) Business Rule on the `cmdb_ci_server` table named **"Update Asset fields on change"**. This rule is triggered on update and is applied specifically when the **Asset field** is changed.I am trying to understand th...
Hi all,Looking for some advice on how you manage your asset provisioning for new joiners.We currently have HAM Pro but not HR Service Desk.At the moment, we are using Service Catalog Items for HR to complete when there is a new starter. This generat...
Hi,After submit the catalog item ritm is created but catalog task is created. Because In catalog task activity in advance script i worte below script after this catalog task is not created. Before using this script catalog task is created. Can you pl...