HAM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Asset Tag Dynamic Generation

Hi, I have a requirement to generate asset tag based on location's country with below conditions.It should only generate for India.Tag should follow format like IND-CP-000001 where IND is asset's location's country, CP is model category's code and 00...

Amit_H by Tera Contributor
  • 759 Views
  • 3 replies
  • 2 helpfuls

How are you all managing consumables that are deployed with assets?

We have a service catalog with our standard hardware (laptops, desktops etc) tied to asset models. We also have peripherals and accessories that are tied to consumable models. I would like to associate certain consumables with assets so that users do...

Anwer by Tera Contributor
  • 758 Views
  • 3 replies
  • 0 helpfuls

Resolved! In Custom Catalog Item Sourcing Task not created

Hi,i have created one catalog item and added standard hardware asset request flow and created one variable that is reference type when I have raised request and follow all the action but sourcing task has not created.  please give any appropriate sol...

Seeking assistance

 Hello, I am new to service now and trying to work out steps by reading all the blogs, questions and other search. What I need support for - I would like to auto populate Asset Tag and Warranty Expiration fields from the alm_hardware table when user ...

Raj11S_0-1730721754657.png Raj11S_1-1730721755366.png Raj11S_2-1730721754760.png Raj11S_3-1730721755294.png

Display the Ui action button based on the condition

 if the type if Desktop or Printer then add a button on top of task "TO"when clicked on TO it initiates the transfer order process.Please correct the above below script.   if (current.type == 'desktop' || current.type == 'printer') {action.setVisible...

vinod6_0-1730710365226.png
vinod6 by Tera Contributor
  • 201 Views
  • 1 replies
  • 0 helpfuls

Resolved! Asset bundles in ITSM AM?

Hello Community, Can I use Asset Bundles with just basic Asset Management (part of ITSM) or I need HAM Pro for that?  I have been experimenting with my PDI and although I can create Model Bundles, when adding a new Asset via Assets > Portfolios > All...

MarekMeres_0-1730360184789.png MarekMeres_1-1730360446975.png

Resolved! Reference field on form defaulting to sys_id

Trying to see the serial number of a parent and somehow screwed up the entire form:I've gone through the suggestions on the board, including the UI List. Not working. Tripped it when I selected the 'Display' option on the Dictionary Entry.  I'm at wi...

levy8926_0-1728361368608.png
levy8926 by Tera Contributor
  • 597 Views
  • 5 replies
  • 1 helpfuls

Resolved! List of all ServiceNow task types

Is there a master list of all types of Tasks that can be generated for any given module?  For example, we're working on implementing HAM (Hardware Asset Management) and I wanted to document all different types of tasks that can be generated by HAM.  ...

JenOn by Tera Contributor
  • 1131 Views
  • 2 replies
  • 0 helpfuls

Model Categories

I have added monitors and assigned them to model categories, but the monitors do not have assigned monitor categories and I can't update them manually. Most responses suggest using a script for updates, but if we're not familiar with scripting, what ...

Amit Nemade by Tera Contributor
  • 426 Views
  • 3 replies
  • 0 helpfuls