Issue with Asset Serial Number Clearing on Insert and Stay

Hello All, We have encountered an issue on the alm_asset table related to duplicate asset serial number validation. Issue Summary:1. We implemented a check to prevent duplicate assets with the same serial number by displaying an error message if an a...

ITAM Q: Asset Task - where is it? Can't find it...and it may be a permissions issue on my side....

Long time reader, first time poster.  I believe Asset Task is for specific action items on an asset...correct? And usually created via automated workflow - deploy, recover, retired, CR, etc. We want to create what amounts to a Child Task on an Incide...

Normalization of Custom Manufacturer, Model Name and Model Number

Hi Team, What is the procedure to Normalize the custom Manufacturer, Model Name and Model Number? Please help me with the detailed steps. Thanks,Neha Pateria

Discovery - Windows Entra Joined PC's (No local domain)

Is anyone running discovery on pc's that are purely entra ad joined with no local domain? We are looking at moving to purely entra joined for end user devices but not sure how discovery credentials will work,

Product Models Opted-out for Model normalization but still normalized

Hi HAM people, ServiceNow has the Product Model normalization capability. In an instance Hardware Normalization Content Service can be selected for opt-in or opt-out. Even though in our instance we opted-out for this Hardware Normalization Content Se...

Issue with updating CI name through Bulk upload

Hi, I have created a bulk upload template for updating Asset records. In the bulk upload template, I have one field as “Name” through which I am updating "Configuration Item" field on alm_hardware table and the "Name"  is getting updated on “cmdb_ci”...

Set Up Hardware Assets Management for client

Planning to set HAM to a client instance requires the project plan or activities that are carried out and The Questionnaires are sent to the clients before the start of the project.Thank you 

Asset Actions and Service Operations Workspace?

Hi all, Am I missing something here? Is there a best-practice approach to integrate Service Operations Workspace (SOW) with HAM Asset Actions (like Update/Repair, Swap, Retire)? I know you can add the columns Asset Action and Swapped CI to the SOW In...

Model Categories being set Automatically

We are trying to get our HAM Pro spaced cleaned up, and one thing seems to be an annoying occurrence.  Some of our newer laptop Hardware Models keep getting the Windows Server model category added to them.  I am trying to track down what is triggerin...

Understanding Content Data Service (CDS) in ServiceNow

Hi Everyone, 1) My understanding is that when a new update is made in the instance, the Content Data Service captures it and then transfers it to the Content Library when we opt-in. Is this understanding, correct?2) How is Content Data Service (CDS) ...

Assets & Normalization

Does Normalization fix this?Say I have four companies listed and this was all done awhile back by different people. Normally I would just clean everything up, but there's some confusion as to whether normalization would fix things. So here's my listD...

Hardware Model Life Cycle Phase Start - What determines Phase Stop?

Report to show users with more than one computer

Hi all, I am trying to find a way to make a report that shows the users that has more than one "computer", based on the "Assigned to" field.I can group by this field, but I also see the ones that has a single one, and when I try to transform in a vis...

Modifying the ACC Payload for Assigned To?

All,  Sorry in advance if I'm asking something basic, but I'm trying trying to find a way to concatinate on the returned username value from an ACC scan, specific to getting the "assigned to" value on the CI.  The issue is that, due to our SSO, our U...