Getting error while running the CMDB health job for correctness
Hello All, I am getting below error while running the CMDB health dashboard schedule job for correctness . Please help me to solve this .
Forum Posts
Stockroom
Setup stockroomsAs a Stockroom Manager, I want/need to create parent-child relationships to support stockroom management so that stockroom items are better managed.I know this is done when stockrooms are set up and details are available. My area of i...
regarding email notification
i should an approval table in an email notification, so i written a email script and added to email notification.When i am checking in preview notification the approval table is visible but after submitting the request and when i check in system logs...
regarding emails
I have added an email script for an approval table in the email notification.When i am checking in preview notification its displaying correctly but when i submit original request and looking at the preview email in system logs i cant find that appro...
Resolved! How Asset tasks are getting created and how to change Short description add content in it.
Hi,We are implementing HAM for one of our customers.Wanted to know how Asset tasks are created in HAM and links to RITM.We have to change content of task (Confirm assigned asset) and do assignment based on some conditions.I have not seeing any docume...
How we can set assignment group for Asse tasks (HAM PRO)
Hi, Can someone help me to understand how can we set assignment group for assets task ( HAM)
PDF Transfer from one task to another
Good morning, I am trying to attach a PDF from one TOLTASK to another. i have the blank PDF on the shipping task (or In Transit stage). User will open and sign PDF then resave it on that TOLTASK. Once the In Transit Stage is in Closed Complete, that ...
Muting Scan Findings
Hi There, I'm looking for the best way to mute scan findings based on the state of the asset in the alm asset table. I'm getting a list of 1800 Stale VM's consuming Licenses on Laptops and I have a break down of their states from comparing the list t...
Resolved! Hardware Asset Management - Other classes in alm_asset table ?
Hello Folks,We are having a intergration between AssetTrack and ServiceNow, my attention is on the other classes ESX Servers, Servers, Windows Servers, in alm_asset table which I feel these not supposed to be in this table.What are your suggestions o...
HAM Pro - Can asset audit be triggered for a specific asset category in a given stockroom?
Is it possible to limit the asset audit to run for only 1 asset category. For example, start an asset audit for Laptops only? mobiles only? etc. Thank you.
PDF Attachment
I am looking to attach a PDF to the Transfer Order Line Task (specifically the shipping line task). This document, once filled out and the Transfer Order Line Task is closed, must then be transferred to the received line task. I've never dealt with P...
Could someone explain the BRs, Script includes, etc. in the Procurement process?
On a PDI with just Asset Management/Procurement installed, I'm able to create a sourceable catalog item and use the OOB Procurement Process - Hardware Workflow to generate a sourcing task on the request. On my company's instance, which has HAM Pro/Pr...
Mobile Agent - Hardware Reclamation Tasks
Does HAM provide any Agent Mobile components for hardware reclamation tasks? HAM extended the basic reclamation request model by adding reclamation lines and tasks, however I don't see such tasks included in any Agent Mobile launcher. They are not pr...
Resolved! Role
Which role is required to modify the model categories of hardware assests ?
What SAM workflows are available in SNOW OOB
Company is not ready for SAM Module. Looking for documentation of what can and cannot be done in SNOW OOB
