Hi everyone! I have been getting the following problem: When updating the Install Status of a CI, the State of the Asset is updated. However, for some States, the Substate of the Asset is automatically updated by itself to a Substate that was not inf...
Hello all, I see in my Project instance, the Assets (alm_asset) in the list view I found the updated by column as middiscovery. When I open the list with condition Updated by is middiscovery and Serial number is empty, I see few records. I want to kn...
Hi, We need all of our new hw asset records moving forward have their scheduled retirement field auto populated. The process, as we understand it, would involve these steps, in order: Status field on a PO line item will manually change to RECEIVED (...
Hi Everyone,We recently migrated ~17,000 records into the alm_hardware table and are facing two major issues:1. Model Reference Issue:The model field is pointing to the generic cmdb_model table, not the cmdb_hardware_product_model.As a result, CIs ar...
Hello All, We have a requirement to integrate 3 different systems. The source system (supplier) will contain all the asset master data and this data should be pushed into the middle layer, which is a vendor ServiceNow instance and hosts the fulfillm...
I do NOT have HAM Pro. I have ITSM HAM(ham foundation). How do you receive assets that have a state of on order? I created them using the UI action 'Create hardware assets prior to deliver' and from what I can see you would need to manually update...
I am attempting to do lab 3.3 of Hardware Asset Management (HAM) Fundamentals On Demand course, and I successfully downloaded the zip file from the knowledge base, however it does not contain any files for lab 3.3. The lowest number is 3.4. Is this a...
I need a script that triggers the event when the asset from hardware table is expiring in 15 days.
in OOTB ,How approval trigger on Proc_po form? is it via flowdesigner or workflow?I just want to know how approval trigger on purchase order?
We outsource our HAM function to a third-party provider. They are not allowed to connect their mobile devices to our network and we do not have company issued mobile devices. Will there be an enhancement coming to ServiceNow that allows asset audits ...
I'm finding it challenging to update anything on the HAM Workspace.For Model overview, I've found the underlying report. Make small change to report. Saved.Unable to Update the Workspace Widget with new data in updated report. Same report. Can ...
To deploy asset attestion what all tables are required to be integrated?
Hi, I'm trying to create indicators for the used and available stocks. I have no problem with that but the indicators are static. Is ther any way that I can make a threshold dynamic?
Hi All, Is there any method to re-arrange the "Asset Analytics" menu to the bottom? I had try updating some value on the "Order" field from the UI Builder, but it is not working. Thanks in advance.
Hi everyone,I have a catalog item (e.g., LCD) that includes a variable called "Special Instructions" where users can enter free-text input at the time of submitting the request.I want to automatically copy the value entered in this variable into the ...