glide.identification_engine.distributed_locking System property

[Chitradevi G1]

Hi All,

As part of health scan, servicenow recommends to create "glide.identification_engine.distributed_locking" property.

Please let know what is the default system value for this property if it doesn't exist.

Thanks.

[Community Alums]

Hi @Chitradevi G1 ,

Set the system property "glide.identification_engine.distributed_locking" to 'true' or remove it since Out of the box this property is supposed to be 'true'.

In General, distributed locking mechanism is that which coordinates access to devices and software across multiple users and instances of the application. This mechanism should allow users to acquire locks for devices and software combinations (device id + software id), perform operations if the lock is acquired successfully, and release the lock once the operation is completed or if it fails.

When a user initiates an operation (e.g., install, update, uninstall, Enable, Disable) on a device for a specific software, attempt to acquire the corresponding lock. If the lock is successfully acquired, proceed with the operation. Otherwise, notify the user that the operation is currently in progress by another user. Release the lock once the operation is completed or if it fails. This allows other users to perform operations on the same device and software afterward.

 

[Shivalika]

Hello @Chitradevi G1 

Even we received this Recommendation from SN when our windows and Linux server discovery schedule were failing. I did some research and below 👇 is the KB Articles, it describes exactly why. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0853085

And we also implemented this. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Shivalika]

Hello @Chitradevi G1 

Please confirm if you checked my answer. Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for my efforts and also it can move from unsolved bucket to solved bucket. 

Regards, 

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeE