Hi everyone,We are implementing HRSD + Health and Safety for a customer. Some of the teams will access both HR Agent Workspace and the Health and Safety Workspace. In the HR workspace, you can use Response Templates but within the Health and Safety W...
We have a use case where we are checking if the user is impersonating, if yes then we need to check the user is a part of certain group or not. if no, then deny access in ACL. we have written a code as follows, but as per servicenow health scan findi...
In the Health and Safety Workspace on any Related List for a Health & Safety Incident record, when you click on the funnel/filter icon it shows the Health & Safety Task number but also shows "Active = true": Even though you can click the "x" on the ...
Hi everyone,I’m working on a Healthcare and Life Sciences implementation and reviewing the documentation about Pre-Visit Management.From what I understand in the Yokohama release notes, Pre-Visit Management is being prepared for future deprecation. I...
Hi Health and Safety gurus, I need to remove the Severity and Description fields from the Add injury details modal associated with the 'What was the injury' section/body picker. (or at a minimum make the fields not mandatory) I am under the impressi...
Health & Safety - Incident : Out of the box gives option that Agent can create/update injuries. There is a requirement to a group of people need access to create / update injuries(sn_ohs_im_injury). I have created a custom role and given access to t...
Greetings everyone,Can we introduce a scoring linked to the Health & Safety inspection surveys? I see that we can associate a Risk Matrix with an inspection record, but it's unclear whether (ootb) we can calculate a risk score directly based on the s...
Hello, we are currently implementing Health and Safety (Incident, Risk and Case management) and the customer has a request for scheduled risk assessments. It is mentioned in the H&S implementation courses to be possible, however documentation does n...
Hello! I am going through the Yokohama H&S Risk Management process workshop presentation and I have a question re. Job Safety workflow. The document is talking about JSA workflow incl. reviewing and approving the JSA, also leaving comments in additio...
Greetings everyone!According to ServiceNow documentation (process workshop presentation) for Health and Safety Incident mgmt., while working on a H&S incident, the agent can create additional records, incl. investigations. I cannot find this option o...
Hi,Good AfterNoon,I am unable to locate Health and Safety Workspace in my PDI. Also, I am not able to find the particular plugin for that I have Installed all the related to plugin to Health and Safety.https://www.servicenow.com/docs/bundle/xanadu-em...
Hello,Articles and FAQ's are by default available on PSP healthcare portal on my PDI once I installed the Healthcare pluginBut these are not available on our demo instanceWhat can be the issue with this, it is configured out of the box. Will you plea...
Hi All,As part of health scan, servicenow recommends to create "glide.identification_engine.distributed_locking" property.Please let know what is the default system value for this property if it doesn't exist.Thanks.
There is a table named Destination Medicine, where some task records are created after certain conditions on the form are met. I want to send these tasks as ToDos to the portal so that end users can review the details on the task table. How can I add...
Hi All, Servicenow recommendation is to set glide.db.max_view_records to a number below 100000. But currently in our existing system we have set value as 1,30,000. Please let know, any impact if we change the value of this property? Thanks,Chitra
