Data Courier Configuration in Servicenow for Epic?

[Scott Jordheim]

Hello, was wondering if anybody else is tracking Epic Data Courier work in ServiceNow. If you are, would you mind sharing how you are doing it? Right now, we are tracking this via catalog item / workflows, but are looking to improve upon the existing process if we can.

There are situations where we may need to start a data courier request from an incident in addition to a normal request process.

[ralphd]

Hi Brain,

I also tried to see the presentation in knowledge 2021 but it does not appear to be available or I am not looking in the correct place.   Please reach out to ma at ralph_domoszlay@valleymed.org

Thanks

[BrianNuernberg]

Sorry for the delay, I've attached the presentation. 

[OliverJacob12]

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@Scott Jordheim wrote:

Hello, was wondering if anybody else is tracking Epic Data Courier work in ServiceNow. If you are, would you mind sharing how you are doing it? Right now, we are tracking this via sa paribahan tracking  catalog item / workflows, but are looking to improve upon the existing process if we can.

There are situations where we may need to start a data courier request from an incident in addition to a normal request process.

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Thank you for sharing your experience, Paul! The Chat feature along with record producer is such an innovative way to ensure the right support is provided to the providers. I am adding this to my backlog 

I have been reading about tying Epic modules to APM and I have already discussed this with our ServiceNow team.

I am wondering if you are leveraging the assets in ServiceNow to populate the DEP (Departments), LWS (Workstations), EPR (Printer Device) and any other master files in Epic. We have started some groundwork to at least document all the Epic-specific assets within SN that need to be part of these master INI files in Epic. Thanks again!!!

[OliverJacob12]

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@Scott Jordheim wrote:

Hello, was wondering if anybody else is tracking Epic Data Courier work in ServiceNow. If you are, would you mind sharing how you are doing it? Right now, we are sa paribahan tracking this via catalog item / workflows, but are looking to improve upon the existing process if we can.

There are situations where we may need to start a data courier request from an incident in addition to a normal request process.

---

Thank you for sharing your experience, Paul! The Chat feature along with record producer is such an innovative way to ensure the right support is provided to the providers. I am adding this to my backlog 

I have been reading about tying Epic modules to APM and I have already discussed this with our ServiceNow team.

I am wondering if you are leveraging the assets in ServiceNow to populate the DEP (Departments), LWS (Workstations), EPR (Printer Device) and any other master files in Epic. We have started some groundwork to at least document all the Epic-specific assets within SN that need to be part of these master INI files in Epic. Thanks again!!!

[ralphd]

Thanks Brian