My Organization is looking to set up a help button in EPIC EMR to launch into ServiceNow to Create Incidents using values from epic to autofill Incident variables and perform routing to the correct support groups based on their workstation duty and l...
We are looking to redesign service now and I am looking for the best way to create a details data analysis and gap analysis on the existing service offerings and the ones the client provided in an excel sheet
I know this question was asked a year ago, but I thought I would ask again to see if there is any update. We have our ServiceNow go-live in 3 days and our Epic go-live in June 2021. I've been asked by our CTO to integrate the Epic Help button with S...
Hello, New here to the ServiceNow community and on Epic. Doing some research and saw there were some ServiceNow and Epic Councils in the past. Is there an upcoming session?
We are working on fleshing out our SN CMDB instance with logical CIs and have struggled with finding a default CI class suitable for healthcare interfaces, both classic HL7 v2 over TCP/IP as well as FHIR APIs. At its simplest, an interface sends da...
I'd be interested in anyone out there who has defined what products are in their SNOW environment and how they are managing products (product catalog) as it relates to the Agile modules? We need to define products and would appreciate some inputs on ...
Our organization is embarking on defining and utilizing Products and the Product catalog. We would love to talk with other health care organizations who have set up the feature and are using it in ServiceNow.
Good afternoon,My organization is working to redefine our current IT work intake processes which all starts with a standard definition of IT work: projects, enhancements (non-standard IT requests), service requests, and incidents.While the latter two...
Has anyone used IntegrationHub or outbound REST to update EMP records in Epic using the Personnel Management interface? I'm struggling to set it up properly in the REST step in integration hub and could use feedback from anyone who has it working.I'm...
Hi All,Hope you are doing well.I need some information on ServiceNow Epic Change which is related to health care domain.Any information on that will be very helpful. Thanks in advance.Regards,Vamshi
At our organization, we have several end users who submit tickets and help with approval and validation of build. I also have a subset of users that are in managerial roles that would like to view dashboards of various details regarding requests. My ...
Is there typically something installed on a MID server to capture HL7 messages and bring them to Servicenow's database? What tool would this be? We are building a ServiceNow app for managing medical device assets and we need to intake some ADT messag...
Hello Helpful Community,My team and I developed software to help nurses with various operations in hospitals. We are working on integration with Epic now, however, we are limited to what is available in the sandbox. Epic has paused new AppOrchard sub...
Our IT department is wanting to utilize Release Management. We have Epic as our EMR and in most cases do not use agile methodology or Stories. Are there any organizations that successfully use Release Management in ServiceNow willing to share with ...
Hello team, how to translate 'Categories' in the FAQ / Knowledge Article base?? Thanks in advance for your help
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