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Forum Posts

Performance Analytics Reporting Contacts

As I explore Performance Analytics reporting after my Fundamentals course, it seems like a million-acre forest of indicators and widgets…difficult to find the trees with good fruit. I am looking for a peer contacts…other healthcare organizations that...

hunt4grouse by Tera Contributor
  • 1906 Views
  • 19 replies
  • 8 helpfuls

Epic EMR Help Button SSO Integration

My Organization is looking to set up a help button in EPIC EMR to launch into ServiceNow to Create Incidents using values from epic to autofill Incident variables and perform routing to the correct support groups based on their workstation duty and l...

Community Alums by Community Alums  
  • 3545 Views
  • 5 replies
  • 3 helpfuls

Epic Help Button Integration

I know this question was asked a year ago, but I thought I would ask again to see if there is any update. We have our ServiceNow go-live in 3 days and our Epic go-live in June 2021.  I've been asked by our CTO to integrate the Epic Help button with S...

Paul Glenn by Tera Contributor
  • 4890 Views
  • 15 replies
  • 23 helpfuls

CMDB class for HL7 interfaces and FHIR APIs

We are working on fleshing out our SN CMDB instance with logical CIs and have struggled with finding a default CI class suitable for healthcare interfaces, both classic HL7 v2 over TCP/IP as well as FHIR APIs.   At its simplest, an interface sends da...

changeman by Tera Contributor
  • 2093 Views
  • 5 replies
  • 3 helpfuls

Resolved! Redefining Work Types and Customer Intake

Good afternoon,My organization is working to redefine our current IT work intake processes which all starts with a standard definition of IT work: projects, enhancements (non-standard IT requests), service requests, and incidents.While the latter two...

JR Laprime by Giga Guru
  • 4243 Views
  • 11 replies
  • 14 helpfuls

Servicenow access for Epic end users

At our organization, we have several end users who submit tickets and help with approval and validation of build. I also have a subset of users that are in managerial roles that would like to view dashboards of various details regarding requests. My ...

jazker by Giga Contributor
  • 947 Views
  • 1 replies
  • 1 helpfuls

Is Anyone Using Release Management

Our IT department is wanting to utilize Release Management. We have Epic as our EMR and in most cases do not use agile methodology or Stories.   Are there any organizations that successfully use Release Management in ServiceNow willing to share with ...

Natina Gomez by Tera Contributor
  • 1024 Views
  • 6 replies
  • 6 helpfuls

Service Level agreements for Requests

We are revisiting our SLAs.  Our incident SLAs are pretty set.  However, we're having an issue with compiling them for Requests.  I'm sure we'll need several (adding space to a disk is not the same as a new order set).  Do any of you have a list or m...

Paul Glenn by Tera Contributor
  • 985 Views
  • 1 replies
  • 0 helpfuls

Modeling Epic according to CSDM (Pt II)

Hi folks,Not sure if anyone remembers a post I made a while ago about how we were attempting to model Epic in accordance with the CSDM (Common Services Data Model).I was on a ServiceNow webinar with Accenture this week (which you can view on demand h...

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dwilcher by Tera Guru
  • 3637 Views
  • 6 replies
  • 4 helpfuls
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