As I explore Performance Analytics reporting after my Fundamentals course, it seems like a million-acre forest of indicators and widgets…difficult to find the trees with good fruit. I am looking for a peer contacts…other healthcare organizations that...
Hello, was wondering if anybody else is tracking Epic Data Courier work in ServiceNow. If you are, would you mind sharing how you are doing it? Right now, we are tracking this via catalog item / workflows, but are looking to improve upon the existing...
My Organization is looking to set up a help button in EPIC EMR to launch into ServiceNow to Create Incidents using values from epic to autofill Incident variables and perform routing to the correct support groups based on their workstation duty and l...
I know this question was asked a year ago, but I thought I would ask again to see if there is any update. We have our ServiceNow go-live in 3 days and our Epic go-live in June 2021. I've been asked by our CTO to integrate the Epic Help button with S...
We are working on fleshing out our SN CMDB instance with logical CIs and have struggled with finding a default CI class suitable for healthcare interfaces, both classic HL7 v2 over TCP/IP as well as FHIR APIs. At its simplest, an interface sends da...
I'd be interested in anyone out there who has defined what products are in their SNOW environment and how they are managing products (product catalog) as it relates to the Agile modules? We need to define products and would appreciate some inputs on ...
Good afternoon,My organization is working to redefine our current IT work intake processes which all starts with a standard definition of IT work: projects, enhancements (non-standard IT requests), service requests, and incidents.While the latter two...
At our organization, we have several end users who submit tickets and help with approval and validation of build. I also have a subset of users that are in managerial roles that would like to view dashboards of various details regarding requests. My ...
Hello Helpful Community,My team and I developed software to help nurses with various operations in hospitals. We are working on integration with Epic now, however, we are limited to what is available in the sandbox. Epic has paused new AppOrchard sub...
Our IT department is wanting to utilize Release Management. We have Epic as our EMR and in most cases do not use agile methodology or Stories. Are there any organizations that successfully use Release Management in ServiceNow willing to share with ...
We are revisiting our SLAs. Our incident SLAs are pretty set. However, we're having an issue with compiling them for Requests. I'm sure we'll need several (adding space to a disk is not the same as a new order set). Do any of you have a list or m...
Hi folks,Not sure if anyone remembers a post I made a while ago about how we were attempting to model Epic in accordance with the CSDM (Common Services Data Model).I was on a ServiceNow webinar with Accenture this week (which you can view on demand h...
Hello! Anyone have a link between Epic and ServiceNow to generate incidents? How are you doing it? We're hesitant to do the email route, but not sure if there are other options outside of exporting notifications with SNMP. Thank you!Diana
Just curious if anyone out there has taken a crack at modeling their Epic platform according to the Common Services Data Model (CSDM)? I attended the "Applying the CSDM" session at K19 given by Scott Lemm (CSDM Product Manager at SN), and was intrigu...
I'm a manager of an Epic specific KB library. We've been using KBs to house our tip sheets for a couple years now. We've run into the issues outlined below. We requested changes but our ServiceNow team is reluctant to move away from the OOTB function...
