Epic (System Pulse) Alerts into SN Event Management
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04-15-2021 08:11 AM
Hello!
Anyone have a link between Epic and ServiceNow to generate incidents? How are you doing it? We're hesitant to do the email route, but not sure if there are other options outside of exporting notifications with SNMP.
Thank you!
Diana
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Epic Integration
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04-15-2021 09:02 AM
ServiceNow has been working on providing a low-code turnkey option to embed a screen within Epic to facilitate the creation of incident/task directly from Epic in ServiceNow. See the example that was shared in the attached file. I am not sure where this effort exists at this time but others more knowledgable individuals on this forum can provide updates.
Epic offers https://open.epic.com Restful APIs interface to get necessary information out of their system and allow external systems to interface with them. This may be an option that you want to look into if you have resources available to do some custom coding. We are evaluating various options at this time to see how to best approach it.
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04-15-2021 09:40 AM
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08-09-2021 10:27 AM
How is that working for you? Was it hard to get it going? Worth the purchase?
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04-19-2021 06:27 AM
From what I understand Epic hasn't enabled the API yet from System Pulse. I had my TC put in a QAN several months ago to develop and enable this functionality. In the mean time, their recommendation was to use email notifications outbound from pulse and an inbound action into ServiceNow.
