My organization is in the process of revamping our Service Catalog as we have recently introduce Demand Management, PPM, and the suite of SPM. Before these apps were deployed, some Service Catalog entries were created that now would better align as ...
Since the default words for Impact and Urgency are subjective, what have you all done to rename these so that they are meaningful for the users logging incidents? For example: Urgency"Patient lives at risk" = Critical"Preventing work" = High"Have wor...
Has anyone come up with a good approach to populating the Location table to support IT Service Management functions like INCs, CHG, RITM, etc.?How have you structured your location table, does it have a hierarchy? Thanks
Hello to the ServiceNow Life Sciences special interest group. Steve Gomolka with DXC Healthcare & LS ServiceNow Business. Seeking business process expertise from within / or closely connected / to the industry. Research, DevelopmentProduct Tria...
What is your organizations policy on allowing modification of Planned Start and End Date/Time of a CHG after it has been summited for Approval and is in Assess or Authorize State? In what states can someone modify the CHG?
1. Who specific is a member of your CAB that approves changes that go to your CAB?2. What is the approval policy for the CAB with those members? ie. All have to approve or majority or only any one member has to approve a CHG that goes to CAB?
How many organizations added a fourth Change model of "Expedited"? If so what is the approval workflow for that expedited change?
All, How do you organize the teams and steps of the process for Epic Application? Does each application have an Assignment Group (HIM, Ambulatory, MyChart, Willow etc.)?How do you track Lifecycle? 1. We triage issue/change and ensure proper priority...
Hello!Our organization is implementing InterSystems Health Connect and we want to integrate alerts into our ServiceNow instance to create incidents. Have any of you done this? How was your experience with the API integration?
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Anyone have a well defined CsDM model for healthcare they are willing to share? did you follow IT4IT or TBM taxonomy?
We just finished implementing Employee Center (standard) and need to stand up a lightweight governance process to manage modifications to our taxonomy and connected content going forward. Does anyone have an example of something like that or best pr...
Hello, I am curious. Do you limit ITIL user to only be able to assign to assignment groups but not a member of that group or do you allow an ITIL user the ability to assign to assignment group members directly?
Hello, Do you allow Changes to be submitted where the start and end of the change can be 2-3+ months? Thanks
Wanted to share the following with my healthcare peers for awareness and to see if anyone else has run into this situation. Short Version: I would highly recommend updating your ITOM Plugins if you are behind, specifically ones around SU counts for I...
