Healthcare Special Interest Group
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Forum Posts

Change Authority Board Membership

1. Who specific is a member of your CAB that approves changes that go to your CAB?2. What is the approval policy for the CAB with those members? ie. All have to approve or majority or only any one member has to approve a CHG that goes to CAB?  

Blue by Tera Contributor
  • 499 Views
  • 2 replies
  • 2 helpfuls

Healthcare Locations (New or Moves)

I've been asked to find out how other healthcare organizations handle new locations or moving locations... not necessarily specific to ServiceNow itself. We have Epic as a system, and it seems that there is no set way with our IT Epic folks to create...

Expedited Change

How many organizations added a fourth Change model of "Expedited"? If so what is the approval workflow for that expedited change?

Blue by Tera Contributor
  • 1855 Views
  • 15 replies
  • 2 helpfuls

Epic management in ServiceNow

All, How do you organize the teams and steps of the process for Epic Application?  Does each application have an Assignment Group (HIM, Ambulatory, MyChart, Willow etc.)?How do you track Lifecycle? 1. We triage issue/change and ensure proper priority...

Hhosking by Tera Contributor
  • 2199 Views
  • 4 replies
  • 3 helpfuls

Employee Center Taxonomy Governance

We just finished implementing Employee Center (standard) and need to stand up a lightweight governance process to manage modifications to our taxonomy and connected content going forward.  Does anyone have an example of something like that or best pr...

Resolved! Change Management Approval

Hello all, we are interested in how you have approached your Change Management for the enterprise IT. Who compromises your Change Authority Board (CAB)? Is it all IT Managers or IT Directors or IT VPs or etc.?Do all of the CAB members need to approve...

Blue by Tera Contributor
  • 5480 Views
  • 12 replies
  • 3 helpfuls