Healthcare Urgency and Impact Names

[jjorczak]

Since the default words for Impact and Urgency are subjective, what have you all done to rename these so that they are meaningful for the users logging incidents? For example:

Urgency

"Patient lives at risk" = Critical

"Preventing work" = High

"Have workaround" = Medium

"A nuisance" = Low

Impact

"Affects all users" = High

"Affects a group or department" = Medium

"Affects one person"  = Low

[memorii]

Great thread, commenting to follow this as well. Very interested to see how others have tackled this

[DChandlerKy]

For us the Impact has values for: 1 - Enterprise, 2 - Department/Floor, 3 - Group, 4 - Individual

Urgency values are: Critical Blocked, Blocked (Non-Critical), Delay, Annoyance
Priority values are: 1 - Critical, 2 - High, 3 - Medium, 4 - Low, 5 - Planning