Is everyone using content management to document their Epic changes when using Data Courier?

[christopherkill]

Starting a thread here to better understand the use cases across different health systems.  How are you using Servicenow change management to normalize and share data courier changes across the enterprise?

[Quan Truong]

Sentara Health uses Content Management. We've made it a standard that ALL migrations should be done in CM tickets. We then document the Data courier package that actually moved the build in ServiceNow.

[christopherkill]

Is that an in house integration or does the person have to type the move out manually in Servicenow?

[Quan Truong]

Unfortunately, it's manually documented. It would be great if it could be automatically exported to ServiceNow somehow though!

[cgreening]

 Are you using the Change Management module to capture in Service Now? Approximately how many changes do you move a month?  I'd like to learn more about your process if you are willing to share.  I'm at greeningc@mlhs.org.