ServiceNow Epic Integration?

[Quan Truong]

What kind of integration do you have between your Epic and ServiceNow instances? We don't have any type of automatic integration between the two systems and I'm interested to see what's already being done.

[Inactive_Us1180]

Hey Quan, I work for HonorHealth in Phoenix AZ. We have a couple...

1. We use the Epic Help Desk button within Epic to automatically create incidents.

2. We integrate our interface engine to monitor queues. if a queue starts to back up, or stops processing, then we create an incident. and if its a critical alert, then we text the person on-call and notify our Service Desk. (This is more of an integration with our interface engine, but it affects Epic directly)

We have imported nova notes in the past, however it was a lot of double documentation because analyst would have to close the task in 2 different systems. so we have since stopped that practice.

and that is all, I have been working with Epic to get EMP, SER, Nova, and Sherlock. but nothing yet. 😞

[JP78]

I would love to connect on what you did as we are currently looking at options for a Help Button integration,

Can we set up a time to chat?

[Inactive_Us1180]

Hey JP. would be happy to chat about the Help Button. 

I am available anytime after 12pm (PST) on Thursday. you can email me. lgomez@honorhealth.com

[GChanner]

Hi LGomez,

We have a similar request from our clinical team. Was this done using an API? and can you provide details on the API?