Not able to use patient (sn_hcls_patient) table as reference variable in record producer

Sivakumar10
Tera Contributor

‎04-01-2022 03:56 AM

Hi Team,

I am trying to use patient (sn_hcls_patient) table as reference variable (Simple with no reference qualifier condition) in a record producer, the variable does not shows any record in it to select though the records are present in the backend table (Even for Admin users) as we checked there are no ACL restrictions as well.

Is this a platform issue or am I missing something here. Kindly provide your view on the same.

TIA

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Abinash Gupta
ServiceNow Employee
ServiceNow Employee

‎04-01-2022 05:20 AM

Try using " Lookup Select Box" instead of reference 

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Sivakumar10
Tera Contributor
In response to Abinash Gupta

‎04-01-2022 07:19 AM

Hi Abhinash,
I have tried it and with that I am able to see the records with Lookup select box but I am not able to see the records in reference field which is where I was stuck and not sure if I was missing something or it is a platform issue, do you have any idea on how to make the records visible in the reference field itself.

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