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12-18-2022 07:03 AM
My organization is in the process of revamping our Service Catalog as we have recently introduce Demand Management, PPM, and the suite of SPM. Before these apps were deployed, some Service Catalog entries were created that now would better align as strategic requests (demands) that would eventually become projects, enhancements, or agile artifacts.
As we begin this clean up, I’m wondering if there other healthcare organizations that are using Epic Systems’ EHR that would be willing to share examples of Epic requests that they are initiating as Service Requests. While access and training requests are certainly examples, curious what other Epic based Service Catalog items you use (eg BPA requests, Flowsheet adds/edits, etc, or do you classify these as product enhancements/changes)?
Thank you!
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12-18-2022 12:08 PM
Our Epic team has about 300 catalog items in support of the EHR which is Epic and other health application systems. The team found that having a well-built catalog keeps the routine support requests flowing and prevents the demand\project lifecycle from holding up routine support and small enhancements (less than 40 hours). All catalog items have SLA's and estimated labor effort. They work very hard on their catalog items and many have been refined over the past few years. Two years ago we trained 20 citizen builders outside of the ServiceNow team to create and maintain their own catalog items. This includes building dynamic forms, workflows, and the ability to use an integration hub for data flow and automation.
I did a quick extract to PDF for you to see our current active items in this space.
I would be willing as well to pull together a short meeting and invite our epic catalog builders and other folks from the epic team to share.
Ryan
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12-19-2022 08:04 AM
Can you please include me as I am very interested in what you have accomplished.
Sunil Patel
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12-19-2022 10:34 AM
I would greatly appreciate an invite! We do not use Epic, but we are in the same position as you seem to have been and would love to hear more about your journey. Thank you for the consideration.
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12-19-2022 03:11 PM
Ryan! Shot you an email as well. Would definitely love to have some folks from my org join this call if you are willing to share. Hope you and the team are doing well!
Best,
David
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01-04-2023 06:39 AM
@RyanAshline would you be willing to record today's meeting session? We have a few IT managers that won't be able to attend but are interested in watching it after-the-fact if you are willing?
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12-19-2022 08:23 AM
All, If you will email me at rashline@llu.edu I will add you to the meeting invite.
