ServiceNow and Epic - Integration/Suggestions/Lessons Learned

[Ashish Pagare]

Dear All,

We are about to embark on Epic implementation at our organization. We have been using ServiceNow for quite a while and it is ingrained in our DNA, but Epic is completely new to all of us. 

I am seeking advice from other Healthcare IT professionals who have integrated the ServiceNow platform with Epic and interested in learning about what lessons, suggestions, and warnings they would like to offer us as we begin Epic implementation.

I have read through various posts and learned about integrating Epic Help with SN, managing Epic platform, applications, modules, etc. within SN, and storing device-printer mapping in SN to name few topics that seem to be of interest.

Just one example where we are already leveraging SN for Epic implementation is "to track various locations (departments) and assets in our SN platform that will later be imported into Epic".

Thanks in advance,

Ashish

[ARG645]

@Paul Glenn 

Thank you for sharing your ideas with us. I found a use case on the internet where an organization has implimented an EMR Button in Epic to send various types of tickets to ServiceNow. The solution can be scaled to create (Incidents, changes, requests or anyother). 

Please take a look at the screenshot, is this the same way your implentation works ? 

Its basically a ServiceNow Portal Page inside Iframe in Epic that allows us to submit tickets, data in the ticket is prepolutated from a Secure URL(this url happens to have 145 fields we can use).

[Nick Sessa]

Hello Aman! Did you find that on the Epic userweb? I used to work on the Epic EMR side before SN and I'm working on something super similar. I'd would love to see how they configured it. Thanks 🙂

[Josh Baumann]

Wanted to follow up on this older thread and see if anyone has built any integration between SN and Epic for  LWS (Workstations) or EPR (Printer Device) and any other master files in Epic.  We have a fair amount of manual work related to this that seems like a perfect use case for self service.  

[Asha143]

Hello all, we are just getting geared up to go live with ServiceNow and Epic integration.  Has anyone found a way to bring in Epic's Department name (not DEP ID) into the integration?  

[BrianNuernberg]

You might explore doing a scheduled chronicles extract of the DEP master file from Epic and ingesting into ServiceNow either via inbound action or leveraging REST API's.  Would have to write to a custom table I'd imagine.   Then you could consume that data elsewhere on the platform.