SAFe implementation in healthcare
Looking to connect with other healthcare organizations that have implemented SAFe in their environments to be able to collaborate and share experiences.
Forum Posts
Service Level agreements for Requests
We are revisiting our SLAs. Our incident SLAs are pretty set. However, we're having an issue with compiling them for Requests. I'm sure we'll need several (adding space to a disk is not the same as a new order set). Do any of you have a list or m...
Resolved! Summary of ServiceNow's Workflow Solutions for Healthcare & Life Science
I am interested in learning how ServiceNow is helping healthcare & life science workflows. There is a presentation that appears to have some of this this information on youtube at https://www.youtube.com/watch?v=arNdesHodbQhow . How can I obtain the...
Not able to use patient (sn_hcls_patient) table as reference variable in record producer
Hi Team,I am trying to use patient (sn_hcls_patient) table as reference variable (Simple with no reference qualifier condition) in a record producer, the variable does not shows any record in it to select though the records are present in the backend...
Modeling Epic according to CSDM (Pt II)
Hi folks,Not sure if anyone remembers a post I made a while ago about how we were attempting to model Epic in accordance with the CSDM (Common Services Data Model).I was on a ServiceNow webinar with Accenture this week (which you can view on demand h...
Epic (System Pulse) Alerts into SN Event Management
Hello! Anyone have a link between Epic and ServiceNow to generate incidents? How are you doing it? We're hesitant to do the email route, but not sure if there are other options outside of exporting notifications with SNMP. Thank you!Diana
Has anyone tried (or is anyone) attempting to model their Epic platform according to the CSDM?
Just curious if anyone out there has taken a crack at modeling their Epic platform according to the Common Services Data Model (CSDM)? I attended the "Applying the CSDM" session at K19 given by Scott Lemm (CSDM Product Manager at SN), and was intrigu...
Changes to OOTB behavior for KBs and Versioning
I'm a manager of an Epic specific KB library. We've been using KBs to house our tip sheets for a couple years now. We've run into the issues outlined below. We requested changes but our ServiceNow team is reluctant to move away from the OOTB function...
Has anyone integrated Epic's EHR through Service Now/MID to create incidents coming form System Pulse?
Has anyone integrated Epic's EHR through Service Now/MID to create incidents coming form System Pulse? Using SNMP from System Pulse to the MID server. Then ECC queue to incident ticket
Is everyone using content management to document their Epic changes when using Data Courier?
Starting a thread here to better understand the use cases across different health systems. How are you using Servicenow change management to normalize and share data courier changes across the enterprise?
ServiceNow Epic Integration?
What kind of integration do you have between your Epic and ServiceNow instances? We don't have any type of automatic integration between the two systems and I'm interested to see what's already being done.
Integrating EPIC Nova Notes and Build Trackers
I am from Vidant Health. We attended the last ServiceNow EPIC Council meeting where Ohio Health presented the topics of integrating EPIC Nova Notes and Build Trackers with SN. We are very interested in doing the same. These are a few of our outsta...
Epic Community Connect/ServiceNow Support
Hello All, At our organization we have recently extended our Epic EHR service to additional community clinics. What this means for those that may not be familiar is they will be using our EHR at a fee. I wanted to ask the community if anyone else tha...
Looking for suggestions for setting Incident priorities for a Healthcare organzation
we need to re look at the way we set the priority of Incidents. How do others set the priorities so that non patient related tickets can be a priority ticket?
