As you start bringing employees back to the workplace, are your managers ready to support their teams as they transition back? The cost of a bad return to work experience is high – in fact, data shows...
Offboarding is a hard, often stressful, process for managers and their teams. When a team member leaves, the manager is responsible for managing an extensive knowledge transfer. Meanwhile, they need t...
ServiceNow has an option to automatically close an HR Case once all the HR Tasks are completed for HR Service Activities. Unfortunately this is not always working as needed because it’s a scheduled jo...
What's New for HR Service Delivery in the Quebec Release Over the last year, our customers have demonstrated their resilence by working through many unprecedented challenges: managing entirely new way...
The HR Service Delivery integration with Microsoft Teams is available as an application on the ServiceNow Store to allow customers to reach employees “where they are”— which is oftentimes within their...
Campaigns are a feature of our Employee Service Center that allow you to deliver proactive, targeted messages to your employees. Similar to campaigns we’d see in our personal lives, ServiceNow campaig...
Recognize this (note specific scripts and scopes may vary)? Unfortunately we have all seen them and they can be quite annoying but they are very easy to fix! Here is a little background on why these e...
It’s often said that the best communication isn’t just a one-way push of information from an organization to employees. Employee Forums, a feature of the Employee Service Center, provides a place for ...
Are all of your employee communications taking place via endless email threads? Are your HR agents tracking requests on sticky notes? Your employees’ experiences could be more streamlined and efficien...
Whether you are evolving into an HR Shared Services model, modernizing your core HR systems to the Cloud, or turning ordinary workdays into extraordinary experiences for your employees; change does no...
Look around you as you are out and about. . . how many kiosks do you see? At the airport, retail stores, banks, hotels, medical offices, your favorite restaurant. . . the list goes on. They are everyw...
Discover how Auckland Council are using ServiceNow HRSD to deliver modern employee service experiences to transform their HR Service Delivery. Click here to view a short video highlighting their exper...
In the Kingston release for HR Service Delivery, the focus is on further improving the employee service experience and increasing HR agent efficiency across the enterprise. We have introduced new feat...
on:
December 2025 Store Release Deep Dive Blog - HRSD
on:
AI Agents in Action: Small Wins That Make Big Impa...
on:
Orchestrating Work, Not Just Answering Questions
on:
The Case Assignment Continuum: A Framework and Mat...
on:
Now You Know: Employee Workflows Newsletter (Augus...
