Transforming the Employee Experience with AI

Transforming the Employee Experience with AI: Highlights from Wednesdays @ One By Mark Andreopoulos, Sr Advisory Solution Consultant, Employee Workflows We just had our inaugural “Wednesdays @ One”—fo...

Orchestrating Work, Not Just Answering Questions

Far too often, I work with organizations stuck in what I call the “Question & Answer Collector” stage of their HR Service Delivery journey. In this mode, HR Service Delivery is used almost exclusively...

Building an enterprise-Grade Employee Experience - Part 2

Continuation from the last blog - Building an enterprise-Grade Employee Experience 4. AI search ServiceNow’s AI Search capability makes this possible by consolidating knowledge from both internal and ...

Building an enterprise-Grade Employee Experience

In order to build an enterprise-grade employee self-service portal that delivers a consumer-like experience, we need to think of ServiceNow Employee Center as more than just a place for IT services. T...

Workflows, Generative AI, and Agentic AI: Choosing the Right Tool for Business Transformation

The world of AI is moving at lightning speed. Since ChatGPT burst onto the scene in 2022, we've seen an explosion of new tools and technologies. Similar problems are being reimagined with a fundamenta...

Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have...

Now You Know: Employee Workflows Newsletter ( September 2025)

New & Noteworthy Zurich product documentation is live! You will notice some new terminology within the realm of HR and Employee Service Management such as Hiring Experiences and Growth Experiences. H...

The Case Assignment Continuum: A Framework and Maturity Model for HR Case Assignment in ServiceNow

One of the most important aspects of an effective HR Service Delivery model is ensuring that employee cases get to the right person, at the right time, with as little friction as possible. Over the ye...

Things That Make HRSD Unique

ServiceNow HR Service Delivery (HRSD) is one application that has been designed specifically to address the complexities of employee services, it brings together a unique combination of data models, s...

Now You Know: Employee Workflows Newsletter (August 2025)

New & Noteworthy Zurich Early Access ServiceNow’s latest release, Zurich, is officially in Early Access. For those of you in the Early Access program, we look forward to your feedback as you adopt the...

ServiceNow HRSD + HCM Better together -- Part 2

This is the continuation of previous blog post How They Work Together Let’s look at a real-world scenario.Imagine a new hire is joining your organization. Workday handles the official employment recor...

ServiceNow HRSD + HCM Better together -- Part 1

There is always this conversation that comes up from customers when I plan to introduce HRSD to manage their HR functions and service delivery.“We already have Workday or SuccessFactors. Why would we ...

Agentic AI Capabilities for HR

This article will provide more information on all the Agentic AI capabilities that have been released by ServiceNow. December release - Dec 2025: Resolve HR Cases v3 Persona – HR Agents, HR Agent Mana...

When to use Document Management (Document Services) versus Employee Document Management (HRSD)

ServiceNow offers multiple ways to manage documents—which often leads to confusion about when to use what. The goal of this Blog is to break down the key differences between Document Management and Em...