Custom Bulk Case Loading - The Setup

I'm going to do a series about Bulk Loading HR Cases. There is a bulk loader tool in the platform for creating multiple HR Cases in a single step. Let's start by doing an overview on how it works. Cli...

🚀 Quick Fix in ServiceNow HRSD – HR Criteria Not Evaluating? Here's What Solved It!

 The Challenge:I noticed that the HR Record Producer was still visible to a user who should have been restricted by the "Available For" HR Criteria. The criteria were correctly configured, but it was...

Now You Know: Employee Workflows Newsletter (October 2025)

New & Noteworthy  The 2025 Workforce Skills Forecast is here! This collaborative report, created by ServiceNow and Pearson, highlights the impact of AI on the world of work. By 2030, more than 8 mill...

AI Agents in Action: Small Wins That Make Big Impact — What Will You Build?

I was on a call with a customer who told me that, in some months, their HR team receives over 100,000 cases by email, funneled through more than 200 shared inboxes. The volume alone sounds overwhelmin...

Enhancing The Employee Experience with ServiceNow HRSD and AI

Enhancing The Employee Experience with ServiceNow HRSD and AIIn today's fast-paced world, the integration of AI into HR Service Delivery (HRSD) is revolutionizing the way organizations operate. This b...

Transforming the Employee Experience with AI

Transforming the Employee Experience with AI: Highlights from Wednesdays @ One By Mark Andreopoulos, Sr Advisory Solution Consultant, Employee Workflows We just had our inaugural “Wednesdays @ One”—fo...

Orchestrating Work, Not Just Answering Questions

Far too often, I work with organizations stuck in what I call the “Question & Answer Collector” stage of their HR Service Delivery journey. In this mode, HR Service Delivery is used almost exclusively...

Building an enterprise-Grade Employee Experience - Part 2

Continuation from the last blog - Building an enterprise-Grade Employee Experience 4. AI search ServiceNow’s AI Search capability makes this possible by consolidating knowledge from both internal and ...

Building an enterprise-Grade Employee Experience

In order to build an enterprise-grade employee self-service portal that delivers a consumer-like experience, we need to think of ServiceNow Employee Center as more than just a place for IT services. T...

Workflows, Generative AI, and Agentic AI: Choosing the Right Tool for Business Transformation

The world of AI is moving at lightning speed. Since ChatGPT burst onto the scene in 2022, we've seen an explosion of new tools and technologies. Similar problems are being reimagined with a fundamenta...

Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have...

Now You Know: Employee Workflows Newsletter ( September 2025)

New & Noteworthy Zurich product documentation is live! You will notice some new terminology within the realm of HR and Employee Service Management such as Hiring Experiences and Growth Experiences. H...

The Case Assignment Continuum: A Framework and Maturity Model for HR Case Assignment in ServiceNow

One of the most important aspects of an effective HR Service Delivery model is ensuring that employee cases get to the right person, at the right time, with as little friction as possible. Over the ye...

Things That Make HRSD Unique

ServiceNow HR Service Delivery (HRSD) is one application that has been designed specifically to address the complexities of employee services, it brings together a unique combination of data models, s...