This blog highlights the May 2022 release for HR Service Delivery on the ServiceNow® Store. Store innovations enable ServiceNow to deliver and update apps rapidly between major family releases. More information on the Store can be found here.
In the May 2022 store release, ServiceNow HR Service Delivery helps you increase employee productivity by creating efficiencies in the flow of work and keeping employees engaged with targeted, actionable omni-channel employee communications. Organizations are continually in search for ways to make work life simpler for their flexible workforce and ServiceNow is continuing to deliver on the needs of employees that make work, work better wherever they are.
Microsoft Teams Integration Enhancements
Targeted Campaigns in Microsoft Teams
ServiceNow integration with Microsoft Teams enhancements continue to simplify work experiences that “meet employees where they are”. Keeping employees engaged requires an omni-channel strategy where communication and information can be made available from anywhere. With the Targeted Campaigns in Microsoft Teams enhancement, employees can receive targeted communications from Employee Center within the Microsoft Teams interface, giving administrators another channel to engage with their workforce. Now, employees can stay engaged while working within channels where they spend significant amounts of time in their workday.
Microsoft Teams Availability Status
The employee experience includes HR agents and their ability to get things done more efficiently. Along with initiating a Microsoft Teams conversation directly from HR agent workspace, agents will also be able to see a user’s availability status in Microsoft Teams. Agents can now determine, before an initiating a conversation, which individuals are available for a conversation. This feature was also added to employee profiles. When visiting an employee profile in Employee Center, users can see the availability status of an employee in Microsoft Teams and initiate a conversation should they want to connect with that individual. The new availability status feature creates efficiencies in the flow of work and reduces the time employees waste navigating multiple platforms to connect and engage.
Additional Resources: Microsoft Teams integration | Data Sheet
OKTA Integration Enhancements
Want to make work life a bit simpler for your workforce? Enhancements to the ServiceNow integration with OKTA increases employee productivity by allowing users to access provisioned applications directly from Employee Center, a unified destination site for employee experience. It eliminates the need to search for and access SSO dashboards that take time away from an employee’s daily tasks and priorities. This out-of-the-box integration is available for all Employee Center Pro customers.
Additional Resources: Employee Center Pro | Employee Center Forum
Reimagining work and beyond
The world of work is evolving right before our eyes. And as we move forward, one thing is certain… we must be open to adapting and changing. We’ve learned that employees now have expectations for how they want to connect with the people and places around them. So, to stay ahead, we must fundamentally reimagine the workplace. Employers must think about how they we can empower employees to work in the ways they want to work and build a culture where they feel a belonging. Meet the expectations of flexible work by supporting employees with unified and seamless experiences. Learn more about how you can embrace the future of work.
