Now You Know: Employee Workflows Newsletter (February 2026)

[Luam Tesfai]

🌟New & Noteworthy

February Edition of the Employee Workflows Newsletter

As we step into 2026, the pace of innovation across AI‑native employee experiences, frontline enablement, and HR transformation continues to accelerate. This month’s edition brings you global and regional event highlights, local community meetups, customer stories, and a fresh lens on how Agentic AI is shaping the world of work. 🚀

🧠 AI‑Native HR Services Reach the Frontline

Deskless workers now represent 70–80% of the global workforce — approximately 2.7 billion people according to Boston Consulting Group (BCG).

The rise of Agentic AI is redefining how HR supports deskless and frontline employees. Traditionally underserved by HR tech, these workers now benefit from:

• 📱 Mobile‑first, intuitive experiences
• 🎯 Personalized, contextual guidance
• ⚡ Streamlined, AI‑powered service interactions

This topic takes center stage in several of our Feb/March events — including two dedicated German‑based sessions below.

🌍 GLOBAL EVENTS (FEB → OCT)

AI Summits 2026 — Global Roadshow

Join us for innovation, learning, and networking with the ServiceNow community 

A multi‑city immersive experience focused on AI Agents, automation, and cross‑workflow intelligence. 

• Charlotte (Feb 23–24): https://rsvp.servicenow.com/SNSummitcharlotte26
• Denver (Mar 2–3): https://rsvp.servicenow.com/SNSummitdenver26
• Calgary (Mar 4–5): https://rsvp.servicenow.com/SNSummitcalgary26
• Boston (Mar 10–11): https://rsvp.servicenow.com/SNSummitboston26
• Montreal (Mar 17–18): https://rsvp.servicenow.com/SNSummitmontreal26

 

ServiceNow Government Forum — 5–6 March 2026

Learn how public institutions leverage AI to modernize operations and deliver more transparent, people‑centered services.
🔗 Register: https://www.servicenow.com/events/government-forum.html?state=seamless

 

HIMSS — 9–12 March 2026 | Las Vegas

The global epicenter for healthcare innovation, digital transformation, and emerging tech.
🔗 https://www.himss.org/global-conference

 

Knowledge 2026 — 5–7 May | Las Vegas

The world’s premier ServiceNow experience returns with hands‑on labs, customer stories, and next‑gen AI breakthroughs. ✨
🔗 https://knowledge.servicenow.com
🕒 Early Bird until Feb 28

🌐EMEA Wide Events

Autonomous Workforce & Employee Experience Enablement

An ongoing enablement series supporting teams adopting:

• Agentic AI
• Now Assist
• New Employee Experience capabilities

Follow your regional enablement hub for rolling session updates.

🇩🇪 Germany & Dach Community Events 

📍 20 February - HRSD Community Connect Düsseldorf

Local HRSD User Group Meeting — Düsseldorf, Germany

What to expect:

• 🤖 Smart HR services powered by Agentic AI for deskless workers
• 🎤 Customer Voice: Siemens Healthineers — vision → value

🔗 Register: https://rsvp.servicenow.com/HRSDCommunityConnect?i=6HjZw5E_tzDdVUTZIxy_eDOA_8oYTcOV

🛠️ 03 March — In‑Person Workshop: Deskless / Blue Collar / Frontline Workers

Seats limited to 20

Hands‑on learning covering:

• Integrating non‑desk employees into HR services
• Mobile‑first, AI‑enabled HR processes
• Designing consistent frontline experiences

🔗 Register (20 seats only): https://rsvp.servicenow.com/FrontlineWorkers-HR

 

🏆Best Employee Experience Contest — Final Call

⏳ Deadline: 30 January 2026
📁 Submission Resources: https://your.servicenow.com/bexc2026

💭 Final Thoughts

February marks the launchpad for a high‑impact 2026. With global AI summits, regional enablement programs, and DACH community events happening back‑to‑back, there’s no better time to immerse yourself in the future of HR and Employee Workflows. 🌐✨