Activity set not triggered in lifecycle event

Go to solution
Averyy
Tera Contributor

‎01-16-2024 07:30 AM

Hello,

 

I am working on adding a activity set into a in processing lifecycle event. When testing the acitivity set does is not being triggered per screenshot. Anyone have any suggestions?

 

Averyy_0-1705418805001.pngAveryy_1-1705418813812.png

Averyy_3-1705418892344.png

Averyy_4-1705418938983.png

 

 

0 Helpfuls
  • 1,324 Views
1 ACCEPTED SOLUTION

Go to solution
Sandeep Rajput
Tera Patron
Tera Patron

‎01-16-2024 08:02 AM

@Averyy There is an Audience defined on your SIPR Form activity set, are you sure your subject person fulfils the audience criteria. If not then the activity set will not trigger for them.

 

Averyy_4-1705418938983.pngScreenshot 2024-01-16 at 9.30.15 PM.png

Reference: https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/human-resource...

View solution in original post

7 REPLIES 7

Go to solution
Sandeep Rajput
Tera Patron
Tera Patron
In response to Bhav

‎08-05-2024 10:01 AM

@Bhav Please check if there are any unfinished tasks in the first activity set, as until the first activity set finishes the second one will not trigger.

0 Helpfuls

Go to solution
Bhav
Tera Contributor
In response to Sandeep Rajput

‎08-05-2024 10:21 AM

Event error.PNG

 

The tasks are completed, however its showing pending.

0 Helpfuls

Go to solution
Bhav
Tera Contributor

‎08-06-2024 05:59 AM

@Sandeep Rajput  Got the solution, notification were not sent from ServiceNow hence the activities were not getting completed. Thank you

0 Helpfuls