After Change in ESC Header get error notifications

[stsel]

Dear all,

I am trying to disable the search from the pages of employee center.
Long story short, I tried the following solution.

Namely I comment the highlight

https://www.servicenow.com/community/hrsd-forum/how-to-remove-search-box-from-employee-service-cente...

After this, I am getting the following error.
I tried to uncomment this as well but the error persist.

Could you please help me recover this?

Regards,

Sotiris

[Ankur Bawiskar]

@stsel 

there might be some dependency in server side and client side even though you comment it from HTML

did you check that?

[stsel]

Hi Ankur,
Thanks you for the reply. I tried comment/uncomment and neither one of them worked.
I didn't recognize kind of dependency.

But I found that after my change which was simple enough, the following Restricted Caller Access Privileges record was in Status = Invalidated. When I turned it to Allowed the issue was resolved.

The header is rendered properly.

I also see other canditates for such a change but not sure the implications of this change.

Regards,

Sotiris

[Juhi Poddar]

Hello @stsel 

Restricted caller access solution was provided by me. 

Glad that it helped. I have also faced same issue in past and it was a saviour. 

Can you please mark it helpful and accepted solution as it will help future readers to locate the solution easily in community.

Thank You 

Juhi Poddar 

[Juhi Poddar · Accepted solution]

Hello @stsel 

The solution to this is answered in this post: Cross Scope Access Privilege error after editing Employee Center Header

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps others find the solution more easily and supports the community!"

Thank You
Juhi Poddar