Hi all, I have one record producer(Employee Termination Form) which create HR case(hr_case). however in random some of the Hr cases working as expected but few HR cases(66) are not working as expected means it is not editable and also multiple tabs...
"Update selected "All not available in context menu for HR Admins to update ''valid to date'' for selected knowledge articles from list view
Here is a unique situation related to dates and regional offsets: You have a new hire in Australia and the employment start date is 8/1/2019. Your Day 1 Activity set is triggered on the employment start date. The Workflow that handles the trigger eva...
Hi Everyone, I was mentioned meta tag for a catalo item 'Timekeeping General Inquiry' as 'Inquiry', so I am searching in portal as 'inquiry' and 'Inquiry' too but still I didn't see it on portal. Please suggest. Thank you, Surya
I have to create auto- close functionality. so that if case is waiting for customer response and if he not responded for 3 days case should be close. and if costumer responded, Stop the functionality and again wait for condition because if case again...
Hi, I need to update date field as tomorrow + 2years. if I am submitting the form on 2 May 2022, it should display tomorrow + two years. after date is added field should be readonly I am using below code in client script gdt = new GlideDateTime().g...
I have been testing encryption options and set a string field to Password (2 Way Encrypted) but can't figure out how to convert it back to a string field. All field type options are unavailable once the field has been set to Password (2 Way Encrypted...
Hi, Could anyone please provide few ideas on how to automate Access for a new employees using HRSD application? Access is nothing but when a user records gets created from Active Directory to service now, based on user's department need to add him to...
Hi Team, We decided to implement 'Employee Document Management' in our instance and we need some suggestion to execute this. Actually we have quite more documents attached to HR cases in our instance which were created before implementing EDM and we...
trying to have this functionality in agent workspace. I have tried these steps mentioned in this article and found that it is for List and not for Related list https://community.servicenow.com/community?id=community_article&sys_id=64857223dbd668...
Hi, I have used catalog client scripts before to check for number of attachments or extensions types. I am trying to figure how to do the same for HR tasks that are shown to the employee in a to-do list. Those tasks are created using a LE even and t...
Is there a possibility of doing a mass re-publishing of knowledge articles? other than extending the valid to date one by one. And few of them must be reviewed and decided to be renewed or not? Any options other than selecting knowledge articles an...
Are there standard ServiceNow definitions for the following drop-down options for the State field? Draft Ready Awaiting Approval Work in Progress Closed Complete Closed Incomplete Cancelled Awaiting Acceptance Suspended
Hello Everyone. I've been working in a LifeCycle event in which an HR Task is assigned to a manager, I associated the survey created in the employee form in the HR Task (Collect Employee input), but the survey is not being displayed in the To Do's. D...
Hi all, When user search the name in reference field have table hr profile - show Department next to the Name - the check should show details about - Name/Email/Department. how to achieve this thanks
