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Activity Mapping with Custom Script - does this ever work?

Hi all, Has anyone gotten an activity mapping custom script to work?  For example, Mapping from lifecycle table using a custom script, mapping to HR task table rich description field. Even a simple  return "hello"; does not do anything. We tried with...

Daria6 by Mega Sage
  • 780 Views
  • 3 replies
  • 1 helpfuls

remove inactive users from assignment group

Hi All, 1. I have a requiremnet to remove users from multiple assignment groups(10) when active is false in user table . 2. and also remove the users from these 10 assignment groups when users whose department code is not 1008. and send notification ...

Roshani by Tera Expert
  • 1115 Views
  • 3 replies
  • 0 helpfuls

Resolved! Syntax for flow designer record lookup script

Hi ,  I want the below encoded query to be added in record lookup for my flow designer. What is the syntax for adding encodedquery in lookup record -

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Community Alums by Community Alums  
  • 3121 Views
  • 15 replies
  • 0 helpfuls

HR Criteria - User criteria Script issue in HRSD

Hi Community, I have issue with script. 1 .I have one group. I want to visible Record Producer only that Group. So that I make Hr Criteria - Business Unit- XYZ and set Group. But other BU - XYZ( which is not available that group ) also can see RP. (A...

Harsha1 by Tera Contributor
  • 567 Views
  • 2 replies
  • 0 helpfuls

URL using spModal

Am using spModal and am inserting a link as a variable as: var url = '<br><a href = "https://xxxxxx.service-now.com/hrlportal?id=sc_cat_item&sys_id=XXXXXX&sysparm_category=XXXXXX">General Question.</a>';  spModal.open({  title: name,  message: 'To su...

addyclemm by Tera Contributor
  • 647 Views
  • 2 replies
  • 0 helpfuls

Resolved! Role to grant access to users on HR groups for non-admin user

I checked for role_delegator but this role doesn't allow user to view the roles in HR groups already assigned but adding user to group is possible.  Need to know the role to  view roles existing and grant access to users on  HR groups for non-admin u...

Ashmiya by Tera Contributor
  • 1336 Views
  • 2 replies
  • 0 helpfuls

Hide attachments which were stored in activity logs

Hi All, Can we hide the attachments which were stored in worknotes in HR cases, those should be visible only to the Requester of the case, we can write a onload client script to hide the attachments which are on top of the form/header. But I am not s...

Change the date field after an HR Case is created

example: an termination HR Service to be created and it involves multiple level of approvals and HR Tasks for its fulfilment. But need to give the HR Agent authority to change the dates in middle of process and continue with rest set of processes inv...

Ashmiya by Tera Contributor
  • 770 Views
  • 3 replies
  • 0 helpfuls

Best practice to purge/cleanup data

Hello For HR case table we have in place a cleanup job configured based on GDPR for each country. Nevertheless, we have a huge amount of data on the system now and it is expected to grow even more. We will probably not be able to keep the data on th...

Brisa by Tera Contributor
  • 2074 Views
  • 1 replies
  • 1 helpfuls

Resolved! Who has access to an HR Case?

An HR Case has several user fields: Opened by, Opened for, Subject person. Which of these users have the ability to view the case? Which of these users have the ability to add comments to the case?

GLewis5 by Tera Guru
  • 2662 Views
  • 7 replies
  • 4 helpfuls