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Resolved! Disable creating HR CASE for external users

When clicking on "Create New Case" Opens a page and shows an option for "Skip verification for external individuals or anonymous employees" Is there a way to disable this as we do not cater to such functionality and would unnecessarily add to the com...

Pooja Singh3 by Tera Contributor
  • 1408 Views
  • 2 replies
  • 2 helpfuls

Resolved! Why Do Knowledge Article Attachments Only Download as PDF?

When we attach documents to knowledge articles, whatever file type we attach, users can only view and download the file as a PDF. For example, if we upload an Excel spreadsheet into an article and click the "Display attachment" box in the article rec...

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Make reference fields pop-up read-only on HR Service Portal.

On the HR Service Portal reference fields pop-ups are not read-only. I read another thread where the answer was to create an ACL on that table, but if the client doesn't want to do that is there any other way to make the pop-up read-only? My example ...

leahdany by Giga Guru
  • 2091 Views
  • 5 replies
  • 3 helpfuls

Resolved! Hiding HR Services from Section

Hey SN Comm! I want to try something I believe is doable through client script but need some help with it. I have 3 HR Services that are specific to Employee Relations Cases ER ReportER AdministrativeER Union Grievance Both 2 and 3, need to be availa...

HRSD- PDF esign Font/Size Properties

Hi All, We are using the PDF e-sign process in HRSD case management application where the employee can e-sign the PDF in ESC side. When we upgraded to Paris we noted that the font appearing after the employee has e-signed is different from Orlando an...

Resolved! How to skip "Awaiting acceptance"

Hi, I want to automatically skip.(=Skip Automatic User Acceptance)I added "Skip Automatic User Acceptance" from case option in HR Service Configuration. But it happens. I set the 'Fulfillment type' to 'workflow', but does it not work when I set it ...

Mi4 by Tera Expert
  • 2792 Views
  • 2 replies
  • 3 helpfuls

Roles in HRSD

Hi experts, I have unclarity about the roles in HRSD. There are many user roles such as- Alumni employee [sn_hr_core.hrsm_alumni] Grants role to the employee who has left the company. None Contingent employee [sn_hr_core.hrsm_contingent] Grants role ...

kalyani22 by Giga Contributor
  • 7766 Views
  • 7 replies
  • 3 helpfuls

Resolved! Assignment Rule Script not working

I have a HR Case being created using a Record Producer. This record producer has a field 'type_of_event', variable type is 'look up select box'. I'm trying to configure an assignment rule which should look at this field value and if the value is 'Eve...