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Roles in HRSD

Hi experts, I have unclarity about the roles in HRSD. There are many user roles such as- Alumni employee [sn_hr_core.hrsm_alumni] Grants role to the employee who has left the company. None Contingent employee [sn_hr_core.hrsm_contingent] Grants role ...

kalyani22 by Giga Contributor
  • 7730 Views
  • 7 replies
  • 3 helpfuls

Resolved! Assignment Rule Script not working

I have a HR Case being created using a Record Producer. This record producer has a field 'type_of_event', variable type is 'look up select box'. I'm trying to configure an assignment rule which should look at this field value and if the value is 'Eve...

Resolved! I have a questions about the reclassify case feature added in NY.

Currently, when we go to and HR case and select Transfer Case, there are two options. When we select "Transfer with existing case number" it creates a new case and then changes the old case number to the new case number. Ex:  Old case: HRC00001 New C...

Austin17 by Tera Contributor
  • 1644 Views
  • 6 replies
  • 0 helpfuls

Make Service portal User Profile Fields Readonly

Hello, I want to make Service portal User Profile Fields Readonly. I followed the below steps. 1.cloned widget name :user profile 2.added code next to the fields I wanted to make as readonly for ex department OOB: <p ng-if="::displayField('sys_user',...

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Sabnam Memon by Tera Contributor
  • 2602 Views
  • 9 replies
  • 2 helpfuls

Resolved! Setting default value in Input field in UI Page

Hello, So we did some modifications in "employee_document_upload" UI Page, and we added "Active" field on the form. What I'm trying to do is to set the Default value of Active = true. Because on the Employee document table, this field default is set ...

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jmcagod by Kilo Guru
  • 2275 Views
  • 2 replies
  • 0 helpfuls

Resolved! Can we change the system's default email address for inbound emails

Hey experts,   I would like to know if we can change the system's default email address <InstanceName@service-now.com> to something else i.e. <MyEmailAddress@myHost.com>? Essentially, my client wants the case to get generated whenever an email is sen...

Muqalid by Giga Contributor
  • 2512 Views
  • 5 replies
  • 1 helpfuls

Changing the default currency (USD) to Indian Rupees

Hello, How can we change the default currency label (USD) to some other currency?  I have deactivated USD as well but it's again showing USD as the default value when the form loads??I want to keep Indian rupee symbol 

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Nivedita by Mega Expert
  • 2241 Views
  • 8 replies
  • 0 helpfuls

Resolved! HR Case creation from email

How can we create a HR case from a email.To what email address we need to send email and with what Subject. please explain step by step  

Abhishek96 by Kilo Contributor
  • 5068 Views
  • 8 replies
  • 5 helpfuls

Resolved! HR user Additional Comments is not showing (Customer Visible)

Would anyone know where ServiceNow determines when to show "(Customer Visible)" in the Additional Comments label? I know there are client script that do this for the task table.  I am guessing there is something in the HR Application that doesn't pay...

abrahams by Kilo Sage
  • 1443 Views
  • 6 replies
  • 2 helpfuls

Resolved! Reminder notification from HR task template not firing

We are having an issue with HR task template reminders not firing.  We set a due date for two days after the case was created.  Then we configured a reminder template on the Email Content page and used a type = "HR Task Reminder".  For "When to send ...