Agent Workspace - attachment opening in a seperate tab
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‎05-19-2022 05:36 AM

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‎05-19-2022 05:48 AM
Hi
Since this is OOB behavior, it's not possible to change. Mark my answer as correct if that helps.
Regards
Regards,
Musab
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‎05-19-2022 05:53 AM
Hi Paulina,
Check this out, they make the attachment downladable instead of opening.
-Anurag
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‎05-19-2022 10:56 AM
Our agents complain about download, thats why we want it to open in a separate tab (so agent can see attachment and ticket).
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‎05-20-2022 01:04 AM
Others have tried and failed too