Agent Workspace - attachment opening in a seperate tab

Paulina
Tera Contributor

‎05-19-2022 05:36 AM

Hello,

when I open attachment in a ticket - it opens in the same tab (so I no longer see ticket).

Is there a configuration that allows  me to set it as 'open in another' tab (highlighted in blue below)?

find_real_file.png

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Musab Rasheed
Tera Sage
Tera Sage

‎05-19-2022 05:48 AM

Hi @Paulina ,

Since this is OOB behavior, it's not possible to change. Mark my answer as correct if that helps.

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab
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Anurag Tripathi
Mega Patron
Mega Patron

‎05-19-2022 05:53 AM

Hi Paulina,

 

Check this out, they make the attachment downladable instead of opening.

Open attachment in related list in Workspace - IT Service Management - Question - ServiceNow Communi...

-Anurag

-Anurag
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Paulina
Tera Contributor
In response to Anurag Tripathi

‎05-19-2022 10:56 AM

Our agents complain about download, thats why we want it to open in a separate tab (so agent can see attachment and ticket).

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