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How HR Cases are assigned to agent.

I need some information about how HR cases are assigned to agents, assignment is determined solely by the number of active cases the agent has, if cases in "Awaiting Acceptance" status are included in the agent's capacity, or what the criteria is. if...

Community Alums by Community Alums  
  • 388 Views
  • 2 replies
  • 0 helpfuls

CMS

Hello Team, how can I search CMS in Xanadu version of service now? Also I want to learn about CSS and HTML how it works in SNOW. I am new in service now. Any leads/suggestion would be appreciated.

Performance Analytics Historical data

Hi Guys... I have an issue with my HRSD survey PA. I have created a dashboard that shows all surveys for a period. I included two jobs. One on-demand job for historical data and the other is a daily job.I want the dashboard to always include the hist...

nosazenaogh by Tera Contributor
  • 329 Views
  • 2 replies
  • 0 helpfuls

HRSD Metrics Timeline Error

Hey HRSD Community!  We've wanted to look into metrics. I noticed HRSD has one OOTB metric definition 'Assignment Group Duration for HR Case'. However, it's not set to timeline. Additionally, when I do I check off Timeline and click Metrics Timeline ...

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How To Translate Variable Set Title For Record Producer.

We have created "Please add the names and ages of all children in the employee's family" variable Set.Need to Translate it based on users Language.I have tried with translated Name/ fields, Translated Text, messages But Not workingPlease find the bel...

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Community Alums by Community Alums  
  • 301 Views
  • 1 replies
  • 0 helpfuls

Resolved! Reports - Catalog Item

How can we create a report on a specific catalog item where we want the data to be populated based on the Variables.Catalog Item - XYZVariable - Var1 , Var2 , Var3 ,Var4 Use Case - Create a Report where the report shall have the columns , Column 1 - ...

Community Alums by Community Alums  
  • 405 Views
  • 1 replies
  • 0 helpfuls

Problem with PDF file name for PDF Document Template

HiI'm having an issue with the file name generated from the PDF Document Template. The file name is supposed to follow a format that includes the template name and the logged-in user's name (the display name of the user signing the document). I expec...

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miro2 by Mega Sage
  • 762 Views
  • 3 replies
  • 0 helpfuls

tel: link in Org Chart EC Pro

Hi Is there a way to add a tel: link to the Org Chart through cloning and scripting the widget?In the Org Chart Configuration we have set up two phone numbers next to the email, which will always be on position 2 and 3:And in the My Org Chart the ema...

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ZeksF by Tera Contributor
  • 243 Views
  • 1 replies
  • 0 helpfuls