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Roles need to assign to bgv agent

HiI am creating a background verification system and we need roles which I can assign to background verification agents. Please let me know is there any role regarding BGV agents apart from HR core and basic roles. It urgent.

Apaul by Tera Contributor
  • 475 Views
  • 2 replies
  • 0 helpfuls

Resolved! Accessing "Document Templates" in HR Agent Workspace

Hi Team,I have created a "Document Template" task with the type set as PDF, which includes two levels of participants: "subject_person" and "opened_for."When an HR LE case is created, a corresponding child case is also generated. According to the par...

Community Alums by Community Alums  
  • 2221 Views
  • 9 replies
  • 4 helpfuls

Resolved! Trying to figure out UI/Declarative Actions in HR Agent Workspace

Hello Devs,I'm trying to figure out how to set a condition to hide the Create HR Case button in the HR Agent Workspace for the interaction table. I'm new to UI Builder and Workspaces, but I've been working with the platform view for years, so I'm use...

rai5 by Mega Guru
  • 699 Views
  • 1 replies
  • 2 helpfuls

MANAGER HUB

Does anyone have a step by step video for Managers Hub Configuration

AdekoyejoO by Tera Contributor
  • 588 Views
  • 1 replies
  • 0 helpfuls

Checklist Option in HR Workspace

Hi Experts, We want to hide the checklist option from the HR case in the HR workspace :  This option is enabled after upgrading the instance to the Utah release, any suggestions how to disable or hide the checklist from the sidebar options ? Best reg...

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Resolved! Servicenow HRSD Lifecycle Event

I want the activity set to get triggered based on the value of one of the fields on the parent case.  I tried the script but its not getting triggered:I'm not sure how to utilize audience since we want to look at the previous step for the current lif...

TahiraS by Tera Expert
  • 819 Views
  • 5 replies
  • 0 helpfuls

Record Producer_HRSD > > where is the variable data stored

Scenario: HR Service and appropriate Record Producer is configured. Employee submits all the details on the record producer and submits. HR Case is created. 1. If an HR Agent/ Manager/ Admin wants to view the Variable input data what the EE had submi...

ASHU_1 by Tera Contributor
  • 1252 Views
  • 6 replies
  • 3 helpfuls

Resolved! advance reference qualifier

Hi team,I have a variable 'Employee' which is a reference type.If a manager is viewing form, the 'Employee' variable should show manager's reports and also manager nameIf an employee is viewing form and does not have any reports, 'Employee' variable ...

si21 by Tera Guru
  • 425 Views
  • 1 replies
  • 1 helpfuls

Case options 'Skip user acceptance' is not working

Hi experts,I have selected Skip Automatic User Acceptance State in case options.This HR service is present on HR workforce admin table but we agents can select the HR service on all tables.When case is closed, it is directly going to close complete  ...

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si21 by Tera Guru
  • 792 Views
  • 3 replies
  • 0 helpfuls