triggering Br to copy attachment from task to parent
I have written a script to copy the attachment from Task to parent but it is copying two times please suggest me what to do.thankyou
Forum Posts
Resolved! Script Include not called with Client Script
Hi, I am trying to auto-populate some fields when a specific field(email template) is changed.When I select an Email Template(references 'email content' table) in an hr task record producer, I want to get the email template's fields: message_html and...
How to change label of Section of Case form based on HR service selected?
Hi All,Actually we have Section called" Tax deduction" ,on the case form for one HR service, and it has some fields, now we need to change the just label name to " deductions" if HR service is Deduction? Please help me to resolve thisThanksRamu
HR Agent Workspace View in UI Builder
Hello has anybody tried incorporating a custom modal in UI Builder? I have a UI action that uses GlideModal API but it seems it doesn't work in Workspace View and only works in form. I want to have an action button in UI builder that shows list of at...
HR Approval Custom Flow implementation
Hi, Currently I am using Service Activity to have approval step for some HR services.Now, I got a requirement to have a little bit complecated approval process such as below.If the request type is A, HR case needs to be approved by opened by's manage...
Where i can check the reference qualifier for the field on Case Creation Page
Hi , I want to modify the reference qualifier for this field.Can you provide the link where i can modify that.
First Call resolution Metric for HRSD
Hi everyone, I'm trying to create a metris that shows true everytime an hr case state changes from awaiting acceptance to Work in Progress.However, my script calculation doesn't seem to work. Need some help in identifying what I'm doing wrong I've at...
Resolved! Showing empty fields on At a Glance on HR Agent Workspace
Hi There,Is there any way we could show a filed with empty value on At a glance page.If the 'Home address' is blank; I want to show that too.
Resolved! Need to hide additional comments on ServiceNow Employee Portal
Hello, i need to hide additional comments made by Guest user on service portal.So the requirement is that when opened for user is viewing tickets on My cases on service portal he should not be able to see the additional comments that are made by Gues...
Resolved! The "HR Case Management " does not display on the Navigation Pane Menu
Does anyone know why the HR Case Management menu on the Navigation Pane does not display? I have installed both "com.sn_hr_core" and "com.sn_hr_service_portal" on my Washington PDI and do not see the menu as indicated in the ServiceNow Docs below: HR...
Resolved! New field created on HR case table caused a lot of time while committing the updateset in production
Hi experts, Previously we observed latency in committing update set for a new field on HR case form. What is the best practice when we need to create a new field on a table which has more than 70000 record data? Currently we have requirement to creat...
Meeting requests do not generate cases in ServiceNow
User accidentally added the group email address to a team meeting, which triggered an unexpected HR casein ServiceNow. The user mentioned that they had previously requested a configuration in ServiceNow to block meeting requests from creating ticket...
Multiple AD Domain
Hello experts.We have a request, where we need setup and enable authentication via Single Sign-On(SSO) for all company users for ITSM. The users are from different AD domains (e.g. Business Units 1, 2 & 3 etc) and is most likely using devices from t...
Corporate Network/VPN
Hello,If the below use cae be done. We are working on to setup IP restricted login access - within Corporate Network/VPN only for both Desktop and Mobile. Example - Desktop: Users can only access ServiceNow if they are connected via Intranet ...
Hr Agent Workspace List is not available to non-admin users
I have created a Approvals list category in the HR Agent Workspace and My approvals list so HR Agents can see their approvals in the list. It is working as expected for admin users. I have mapped the list to one of the OOB audiences (HR-Case Reader w...
