We are facing an issue after the Xanadu upgrade. When a case is transferred, the original case's state changes to 'Canceled'; however, the case remains active. As a result, the SLAs are still running."Where can I find the script that updates the acti...
Hi, how can I access the HR Case Management application and its related modules in PDI for practice? Regards,Khan
We have an onboarding Lifecycle Event that is not closing when all the tasks are complete. When the related activity/activities are marked as closed complete the Lifecycle event does not close.The Lifecycle event has 4 possible activities defined but...
Hi Team,Iam learning scripting and i have one use case.Get the manager reference to user table from HR profile and populate on other scoped table field. var hrProfileGR = new GlideRecord('sn_hr_core_profile');hrProfileGR.addQuery('sys_id=04556f50471f...
Hi, Does anyone knows if Service Delegation works for HR task? or do we need Granular Delegation for this to work? I can't see any documentation on this. Thank you.
Hello All,In the Now Learning CIS-HR course it is mentioned as HR Admin without the Admin Role can add users to Groups but when i have tried by logging in with the user who have HR Admin Role only(Not Admin) is not able to add users to Group.Screensh...
I have a requirement to allow HR Admins the ability to add hr members to hr groups. I found that an user with the sn_hr_core.admin role is not able to add members to HR groups. Do they also need the user.admin role? I would prefer not to give them ...
When we are calling the Outbound Rest API, sometimes we are getting the "Session contains no certificates - Untrusted". Strange is same user it is working and for the same user sometimes it is failing. getting the "Session contains no certificates -...
Hi,Is there a way to close a request after 3 days that has gone from work in progress to pending status?I mean there will be a count of three days from the status change and then it will be closed
Hello Expertise, Hope your doing well! We are recently upgraded to Xanadu, in HR agent workspace date field/variable input selecting by default date now.If we click on date field to provide input it automatically adding systems date i.e current date ...
Hello, We currently have a integration with Workday to pull in the Worker Data, and now we would like to use the ServiceNow OOB (out-of-box) action: "Look up Worker Time Off And Leave Of Absence Request." Documentation doesn't cover exactly how the W...
Hi, I am proposing Employee Relation team the PIP lifecycle event so that they can manage PIP process.I have downloaded the Experience Pack from ServiceNow Store and gone through the document in the pack.Is there any movie or document to understand m...
Hi, I have read this Docs but I could not understand where the configuration is working for.Could you please share screenshots how it works?
Interview Template Icon is visible on all HR Case records in HR Agent workspace. It should be visible only on ER case records. Any suggestions to identify root cause will be helpful.
I have assigned the product doc recommended response template and quick message role to specific users and a group. However, they are not able to edit RT or QM. does anyone know why?
